CARR Subaru Service Department 11635 Southwest Canyon Road, Beaverton, OR 97005

"We have our Subaru Outback since 2018 service on this shop. We really appreciate our advisor Eric Gonzales for helping us to keep our Subaru all services need it l highly recommend this shop thank you."

"I brought my Outback here because it had a leak -- water was leaking through the driver's side door, running down the inside of the door frame and dripping slowly onto the carpet below. The carpet was damp in front of the driver's seat when I brought it in. When I picked it up, the leak had been fixed, but they literally flooded my car in the process. The carpets were sopping and there was like three inches of standing water underneath the driver's seat. My son and I were late getting out of there because we had to wait so long for the guy to bring us the car, as he could not see with all the windows completely soaked on the inside so bad the defrost would not clear it. I wiped the windows down before we left but it was still a dangerous drive. When I called about it they explained that they have to use a pressurized water "test" to make the repair and "clear out the drains," whatever that means, and the manager recommended I bring the car back in so he can "work with me" on a price to repair the damage they had caused. No thanks. But what a nightmare removing the seat to bail out the well of water underneath and take the car all apart so I could uplift the carpet and the THICK and super absorbent carpet pad to soak it all up and then run space heaters in there overnight to dry it all out -- and it still smells like wet diapers in my car now. Thanks Carr Subaru!"

"I am writing this review to wholeheartedly commend Shelby Weida at CARR Subaru Service for her exceptional service and dedication. As a customer who recently had my 2021 Subaru Sport in for service, I was thoroughly impressed by Shelby's professionalism, expertise, and genuine care. From the moment I stepped into the service center, Shelby made me feel at ease. She was not only welcoming and friendly but also extremely knowledgeable about my vehicle's needs. Her ability to explain complex car issues in a way that was easy to understand was remarkable. This level of communication was not only reassuring but also informative, allowing me to make well-informed decisions about my car's service. What stood out most during my experience was Shelby's commitment to excellence. She meticulously oversaw every aspect of the service, ensuring that everything was done to the highest standard. Her attention to detail was evident in the way my car was handled and the flawless condition it was in when returned to me. Moreover, Shelby's constant updates and clear communication throughout the process were outstanding. I was never left wondering about the status of my car, as she kept me informed every step of the way. This level of engagement and transparency is a rarity in customer service today, and it was deeply appreciated. In addition to her professional skills, Shelby's pleasant demeanor and willingness to go above and beyond made my experience at CARR Subaru Service truly exceptional. She not only addressed all my concerns but also provided valuable advice on maintaining my Subaru Sport, demonstrating her extensive knowledge and passion for cars. In conclusion, Shelby Weida is a remarkable service advisor who represents the best of CARR Subaru Service. Her dedication to customer satisfaction, combined with her expertise and excellent communication skills, makes her an invaluable asset to any team. I am confident that she will continue to provide outstanding service to all her clients and am grateful for the wonderful experience she provided me. KUDOs sincerely, Ken Nix"

"Took it in for an oil change and for a repair due to defective part. I provided the service bulletin # for the defective part. The amount quoted was more than we were willing to spend. The car was long out of warranty. They suggested contacting Subaru America (SA). SA responded quickly and offered to take care of the repair. We made another appointment. The Service person had been contacted by SA. The process was efficient. The work was done on time. No charge. FYI, the oil change was done on the first appointment at the expected price. No unnecessary work was suggested. To access the Service Dept, there is a driveway off W/B SW Canyon Road, but the road and parking lot area are often congested so it is best to use the driveway off SW 115th Ave. Take the first driveway and go to the left. Signs could be larger to be more visible. Update: Got appointment for headlight bulb replacement. Arrived early. Work was done 5 minutes after scheduled time. Labor cost and total price were reasonable but I don't know why they charged $50 for parts when the price for the two bulbs was $16.60 each. Everyone was friendly and professional. Waiting room has free hot beverages. Coffee was good. Restroom is available and was clean."