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Honest-1 Auto Care
20745 Southwest Tualatin Valley Highway, Beaverton, Oregon, United States
About the Honest-1 Auto Care
Honest-1 Auto Care is a reputable car repair institution located at 20745 Southwest Tualatin Valley Highway in Beaverton, Oregon. With a commitment to honesty and integrity, our skilled technicians provide top-notch automotive services to customers in the area. From routine maintenance to complex repairs, we strive to deliver outstanding customer service and quality workmanship. Trust Honest-1 Auto Care for all your automotive needs in Beaverton, Oregon.
Photos of Honest-1 Auto Care
20745 SW Tualatin Valley Hwy Suite 150, Beaverton, OR 97006, United States
Opening hours of Honest-1 Auto Care
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
08:00 - 17:00
Sunday:
Day off
Reviews of Honest-1 Auto Care
"I wouldn't recommend coming here for services. The first reason is lack of technical expertise. Their lead technician was out and the current crew doesn't seem to have enough knowledge of finding the correct washer for oil change. There was no quality assurance. More importantly, management is not willing to take any accountability. The culture here is we don't admit any wrong doings despite of solid evidence. Ego and money outweigh honesty, consciousness and fairness. How ironic it is with the name "Honest-1". They are greedy to give you a $5k quote to tear perfectly good parts off your car for an incorrect washer they installed. Lastly, there is poor customer service. Nonetheless, I believe with all the issues mentioned above, the business won't last for long. So why does customer service even matter... Here is my story: We had our car here for an oil change. One day after, we noticed a significant amount of oil leakage in the garage and we sent it back. They did something and replaced the oil again, but the leakage accelerated. We couldn't drive our only car around like this and had to rent a car since I need surgery in the following week. When my husband went back to the shop again, he got a quote for more than $5k for some major repairs. It was a big decision to make, so we sent our car to the VW dealership service for second opinion. VW changed our oil as we should have done initially to solve this problem in a snap. Their diagnosis said the incorrect washer was installed causing the leak. We were furious at that point. After the surgery, we went back to the store with the diagnoses in print and requested the manager to refund the initial oil change service fee to us, which was more than reasonable. We didn't ask for the reimbursement of the rental car nor the time we spent on visiting the shop multiple times and on extra research nor the anxiety that caused us since we may need to sell our only car as a result of this potential huge repair costs. He was pissed by the solid evidence shown to him and blamed us for not coming back for more inspection checks. We were not at fault for stop wasting time and money here, and went to the professionals instead. He also said "I understand - I had surgery before and almost died. You can find lawyers, but I'm not giving any refunds back to you." REALLY?! Is that how you empathize with your customers? Do you have to care for yourself when you almost died while caring for a one-year old at the same time? I don't think so."
"Honest 1 Auto Care had worked on my entire brake system last year. I recently had my truck inspected by another co to install a lift kit. They advised I have my front brakes inspected claiming they were sticking. I showed up to Honest 1 explained the situation and not only did they inspect my truck but replaced the calipers saying they didn't feel comfortable with the way the other ones looked. All free of charge. I'm extremely happy with there service and would recommend then to anyone."
"such a great experience with Honest 1 ! they got me in quick, quoted me fairly, and were amazing in knowing what my car needed; which was just the front brake pads where other places most definitely would have taken advantage of me saying I needed both. For that...they totally are living up to their name! the best service and demeanor - a lovely staff and very professional. HIGHLY SUGGEST!"
"When you spend over $2k at a shop, the least they could do is not stain your interior. Or quote one price then charge you another with the only explanation being "the employee was old". Car still didn't work after that so I had to get it towed back. Employee then said "Hopefully this is it this time" after I paid for the second repair which did not make me feel confident. Overall incredibly unprofessional customer service."
"For the 2nd time, this place saved me. Someone hit and ran my car, I immediately got it towed here due to the 1st time they helped me. The love and care this team put into taking care of me and my car was truly amazing. They got me up and running again within a few days, for a good price and of course many laughs. Feels like family. Thank you!"
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