Newberg Ford Service,

3900 Portland Rd, Newberg, OR 97132, United States

"Windshield wipers froze due to nasty weather. Service department cleaned out the accumulated ice and put me back on the road - thanks for the free help!"

"Kyle from the service department was so incredibly helpful when it came to my car having issues starting with the key fob. He took time out of his break to check out my car in person and drove to meet me. As a girl who doesn’t know much about cars, I was very nervous that I was going to get set up poorly, but these guys were so helpful and respectful!"

"Brought my vehicle in to Newberg Ford for a routine Service. Nolan was my service advisor, he was quick to call me as soon as it was done and was honest with me about what the car actually needed done now and what it will likely need on the next service. They delivered the vehicle back to me for no extra charge. I work all the way on the east side of Portland so this was a huge help and made it so I didn’t have to leave work early. And when I got back in my car I realized they didn’t even change my seat settings which saved me the time of trying to get the seat back to the right position. Highly recommend this service center! Thank you again Nolan and the Newberg Ford Service team!"

"I'm beyond disappointed with the service department at Newberg Ford. Very long story short, I started the conversation of a list of service requests at the beginning of July. The first available appt was Aug 28. Dropped the car off a few days early due to a conflict of schedules. Service desk had a detailed list of diagnostics/service requests since the beginning of July. I've had to resend this list multiple times over the last 3 months. Fast forward to the end of September, one simple electrical issue has been the only thing completed, the license plate light bulb now works. Communication has been extremely difficult and far from expectations. When we call, we're told we'll get a call back and/or an email that will detail work to be done with prices. We've gotten one email with a partially completed list of the requests we've asked for. There's been multiple calls since then, still, no progression. I'm beyond frustrated. Due to safety concerns, I haven't had this car, my everyday driver, to drive since the end of June. It is now the end of September, and the car is still not fixed. Unfortunately, we'll be picking up the car today and will have to start this entire process over again with a different shop. I will say, I used this service department regularly 5-10 years ago for all routine maintenance on this car. I've recommended them often to friends who live in the area. I'm extremely saddend this is now the experience which will end both me using this shop as well as being able to recommend them."

"Customer service at the service desk could be loads better. Asked for something specific and the guy refused to even check for me. Got the recalls on my car done but couldn't get any other help with my other concern because the guy couldn't be bothered to use his computer other than to check me in."