RE/MAX Results Realty

"We worked with Jenny at Remax to find a home in Ruston. Finding the right home for us was a long process (7 months) but Jenny could not have been more helpful, encouraging and hard working to find us just what we needed. The Ruston market is not an easy one with so few homes for sale and many more buyers, but because Jenny is such a caring and diligent realtor she was on top of all upcoming listings and found us exactly what we wanted. Along the way Brandon stepped in to help and to advise when needed and his advice and knowledge was extremely valuable to us. My husband and I were blown away by how Jenny went over and above to ensure that not only we found the right house but also helped us find the people we needed to do the renovations we wanted. We have bought and sold several houses over the years and no realtor can even compare to how Jenny, Brandon and team served us."

"Remax has been our realtors for several years and have always gone above and beyond for us. We have sold and purchased properties (multiple)with them since 2018 and each time they have been genuine and sincere in their business. I have recommended them to others and will continue to do so. Team Crume loves their clients and makes the effort to plug in to our community. Thank you to Brandon, Jenny and the entire Team Crume crew."

"I feel as though this property management team was very unorganized and disrespectful. I worked from home and they would schedule tours in my home while I was working all throughout the day. Letting flies in my home, having multiple people in my home at once . During one visit a man just walked in my home without knocking and did not introduce himself. I had to ask him who he was. They also charged me a fee of $215 for cleaning my apartment upon departure but could not specify exactly what needed to be cleaned. I spent the whole weekend cleaning before I turned in my key. I started by cleaning fans, wiping down the walls, wiping down the window ceilings, cleaning out cabinets , cleaning the bathroom, mopping and sweeping, cleaning everything that was on the move out check list. I also have pictures to prove it. I’m a very dissatisfied. It would be beneficial to Atleast provide the tenant with a list of things that needed to be cleaned, if your going to deduct $215."

"They were very dishonest to us multiple times about a very important aspect of our lease, not even trying to hide it, they were contradicting themselves along the way. Also, don’t expect fast service for repairs. You’ll probably have to call multiple times to get something done, even If it’s extremely important. They will lie to keep as much of your safety deposit as they can. They took $200+ out of our $500 deposit due to inadequate bedroom cleaning, even though I thoroughly swept, mopped, cleaned reoccurring mildew off the windows and even scrubbed the walls. They take that money but they sure don’t always use it to clean. Our first property with them was filled with trash and old furniture from the last tenants, including mold and dead bugs everywhere. Also took $75-100 for “not mowing the yard” on our first rental even though we mowed the day we moved out… I totally understand the need for safety deposits and I expected them to take some out for a few blinds that were damaged, but it’s impossible to please them in terms of cleanliness which I think is their goal. I know 5 people, ranging from young college students to grown adults, that have had even worse experiences with this office. They truly fit the horrible landlord stereotype."

"Most of my maintenance requests were never answered. I called several times about having an exterminator sent for bedbugs, and they never hired one. I ended up paying for one myself and then they had the gall to charge me for another when we moved out. They made up charges to take more money from us even after we left--we replaced the several blinds due to some being broken and they charged us to replace them (???). They charged us for "changing the locks" without permission when we did no such thing??? Re/Max is the worst realty company I've ever rented from. Do yourself a favor and rent from anyone else."