H&R Block

"My husband has used H&R Block for years. He and I have been going the last three years, since we've been married. We're not going back again after this experience. I had scheduled an appointment with Patricia Sexton Malbrue, and I was optimistic about the appointment. But she pressured us into consenting for certain items that we were not comfortable with. It really frustrates me that we had to consent to our tax information being used for their different products, even though we opted not to use them. Just so we could go to the next screen to finish filing our taxes. At the end, we waited for her to give us the option to pay the fee to have our H&R Block service fee taken out of our returns, which we have done in the past, but she never gave us the option. When we went to leave, she said that we still needed to check out. When we asked her about the fee and having it taken out of our returns, she laughed at us and said "You don't want to do that!" Yes, we did. So from my understanding, she selected a response on our behalf WITHOUT asking us what we wanted. YIKES. Never coming back again."

"Ms. Grover at this location has been doing my taxes for about 5 years now. She's fantastic and extremely thorough. Definitely worth the cost!"

"I didn't feel that the specialist listened to what I said, she was combative and rude, she offered a discount but never did one after I explained things and my refund was very confusing and she just got frustrated when I asked other questions"

"Mrs. Armstrong was very nice and understand with us. Its was our kids nap time and we're trying to send all our documents to her."

"Cause of the great service i received from Mrs. Patricia. She was very knowledgeable in many areas that i had questions. I am looking to start my own company and she informed me of the different taxes i would looking at and ways to make sure i am covered. She was a very big help and a pleasure to be around."