SERVPRO of Alexandria

"Contacted ServePro to deep clean the carpets at my home. The workers were attentive, professional, and knowledgeable when I had questions about their services. They were punctual with appointment times and did a great job. Highly recommend!"

"I had water damage in my kitchen. I called ServPro and they found a leak with some pipes. They were able to fix it quickly as well as help repair the water damage. They were super informative and friendly! Will definitely be going to them next time."

"These folks are very professional. Pleasant and knowledgeable. One of my vacant rental properties was victim to ruptured pipes, several weeks ago. Servpro, were very quick in getting rid of the water and removing carpeting that was ruined. I couldn't be happier with the service I received."

"1* rating is only because there isn't a zero. I contacted Servpro on two separate occasions. The first occasion someone was supposed to contact me back and I waited over two weeks without a contact. I decided to give them a second chance and we set up an appointment for a week after our phone call. The day of my appointment no one called me to let me know they were on the way And as the time approach from my appointment no one showed up at my home. I called to speak to someone in the secretary said that she would have to call me back. Waited a few hours and no one called me back about my appointment. I called and canceled my appointment to be with them. They weren't professional, lacked compassion or caring to my situation, sounded like I was bothering them when I called, and from the things they told me how they would treat my situation sounded really unprofessional. I would not advise this company to anyone no matter what good reviews you see. I got help elsewhere from another company who is much more professional and actually responds. At best I would give this company zero stars but if there was a negative selection they would definitely get it."

"Exceeded my expectations 10/10. We had fire and water damage (fire department flooded the house to put out fire) and we called SERVPRO® of Alexandria in the middle of the night. They arrived in less than an hour and took excellent care of us, they dried out our home, cleaned up the mess and worked with my insurance company. I have had the same agent for years but never really had a claim so I was out of my comfort zone. We had never had a catastrophe like this. SERVPRO put us at ease and we got back in our home a lot faster than I thought we would. HIGHLY recommend. The workers are clean and work clean and pick up after themselves. My wife and I were treated respectfully and every questions we had was answered nicely not like we were stupid or an interruption. We felt respected. Probably the biggest surprise is that they called every morning to confirm what time they would be there. And they were on time every day. Never had that from anyone before. 5stars from us. They even called a week after to make sure the smoke smell had not returned. I hope we never have anything happen again but if it does we will not call anyone else for help."