H.T.'s Appliance Repair, Inc. 4531 Lee Street, Alexandria, LA 71302

"Needed recent repair on LG washer - they sent agent from H.T. Appliance - Brussell was prompt, courteous, helpful - would highly recommend!"

"My Frigidaire was part of a recall and this company was supposed to install the part Electrolux sent me for replacement. The guy called the day of, Tuesday, asking if he could come tomorrow, which I agreed to. The next day he did not show up all day until I had left the house for 15 minutes. I could see him on my camera and asked if he could wait 10 minutes since I would be right back. He said no, it was already after 5pm and he would come Saturday. I emailed the company with the email address on their page, as soon as it was clear he wasn't going to show up. Never heard from him again. Today is Monday and I had to call Electrolux and get them to send me another tech from another company. This is not the way to do business. I would rate them a ZERO if I could."

"This business is 100% fraudulent! Myself and my husband lives in Pineville. This guy came to our home and looked at our dryer. Just looked at it! Determined that he could NOT fix the problem. Weeks later we discovered that he created a FAKE invoice and submitted it to our home warranty company for over $300.00 so that he could get a check. He was paid for by our insurance company for doing NOTHING and lying. I would not recommend this business to anyone who asks. You should be ashamed of yourself sir. Thanks to you we cannot use our own warranty because you maxed out the amount. NEVER again!!"

"Brussell did a great job repairing our side-by Kenmore Elite unit. The refrigerator required a new heat exchanger, evaporator coil, dryer filter and service valve. They were in and out in less than two hours and this was a sizeable job. Very pleased with the service. Highly recommend. Fast. Friendly. Helpful."

"Very professional and prompt service!! My dryer which I Had purchased from Lowe’s 14 months ago Had quit heating up. I had also purchased a three year extended warranty through Lowe’s repair service. I called and had an appointment set up to have someone from Dependable Appliance repair here in Pineville Louisiana, to come and fix my dryer I had an appointment four days out and missed a day of work for it. I sat there all day waiting for them to show and at 4 o’clock I called and they told me that they had canceled my order and didn’t even have the decency to give me a courtesy call to let me know that they were not coming. Therefore I went to Lowe’s to ask them about this and they told me that they were no longer working on Samsung products. I told him that I had purchased my warranty and that it must be honored or would have to get a lawyer involved. After a second attempt of Lowe’s trying to contact dependable appliance service to come out and fix my dryer they did the same thing to me again and did not call to tell me that they were not going to show. I had to become the ugly person to get any kind of action out of Lowes . That very day I got a phone call from Mr. Russell saying that he would be able to come and fix my dryer that day even though my next appointment with him wasn’t for another five days. He was here at my house within 30 minutes and within an hour had my dryer back up and running perfectly. I cannot think him enough for coming so quickly and being so professional with his work. I now know to never purchase an appliance or anything that you need warranty through Lowe’s. And I also now know to never ever call Dependable Appliance repair for anything because they are far far from dependable. Thank you Mr. Russell from HT appliance repair !!!"