Acadiana Gastroenterology Associates, LLC

"Great doctors! Really a lifeline for Lafayette, but a skint admin staff is disastrous for any practice. Needs remodel for post C-19, I’m sure traffic has tripled since then."

"I went today. Was having a bad sickness from the pills i took. When I first was excepted to come in that first person did not care about me. She even mentioned if the doctor can’t see what he wants I would have to go back Well All went well by doctor. She didn’t have to be that negative."

"I felt like I should leave a review echoing the reviewer from three months ago who experienced a Colonscopy scheduling issue. I don’t want to be rude, but I do want to curb possible stress for someone else. I initially was given a few options for Colonscopy dates. One in June, a few in July and August 25th. After scheduling for August, my husband thought it was too long to wait so I called to reschedule for the June date. Everything seemed good to go. My prep was prescribed, I received instructions via the mail, but when I showed up, the appointment was scheduled for July. July was never an option, as I told the staff on the initial call that I will be out of the country. This was not a great way to start the morning after prep. I understand mistakes happen and I should have noticed the date on the follow-up instructions, but there was no apology which was a bummer. The communication could also be improved. When you leave a message, you’re instructed not to call again, but then it takes about a week for a call back. What should be done in 1-2 calls can take several weeks if you miss a call. I still gave two stars because they do have some lovely workers! They helped me to get scheduled at a hospital later that same morning. Dr. Rhodes was also wonderful."

"I had a procedure scheduled for almost 2 months. Someone called from the office one week before the procedure to say I would have to put 2 deposits before the day of the procedure. I explained my insurance would cover it 100% because it was part of my yearly physical. She told me it wasn't and instead coded for problems with polyps. I explained it wasn't that it was miscoded. She said well if it's wellness I had to wait 10 before it would be covered by my insurance. I told her cancel the appointment and I contacted my insurance. She was wrong and I canceled the appointment for nothing. I could have the procedure done every year if I choose and it would be covered 100%. I have tried calling them for 2 days but no answer and no way to leave a callback number. Not very professional!"