Crossroads Plumbing LLC 2219 Lee Street, Alexandria, LA 71301
About the Business
Crossroads Plumbing LLC is a trusted plumbing institution located at 2219 Lee Street in Alexandria, Louisiana, United States. Specializing in all aspects of plumbing services, our team of skilled professionals is dedicated to providing top-quality workmanship and exceptional customer service. Whether you need a leak repaired, a new water heater installed, or a complete plumbing system overhaul, Crossroads Plumbing LLC is here to help. Contact us today for all your plumbing needs.
Photos
Location & Phone number
2219 Lee St, Alexandria, LA 71301, United States
Reviews
"Very professional and courteous service."
"Make sure to ask about their "policy" before calling them. Our kitchen water pipe broke, we found a plumber, let called him C (later we found out that he used to work for them) and he reroute the whole pipe for us, only just 2 weeks later, it started leaking, tried to reach him, no answer. But luckily when he was fixing our house, he hired a service from Crossroads (for camera check) and they still have him plus the camera workers on their file. At this point we just needed someone to come and fix that leaking for us cause it's in our attic and we don't want it falling down on us. At first they didn't agree to do it because it someone else's work, but then they agreed to come since I told them it'll be a whole new project and we're willing to pay, we just need to get it fix. Both sides agreed on that. They sent the same guy (who did the camera test for us, his name is N) and he fixed it, just for 10 days later, the leaking got worse, it even dripping down on our floor. Called them, they said N has quit (like seriously) and they aren't responsible for it because it's still under C's warranty and it's not their responsibility. I was like what? You agreed to do a new project and sent your worker - N to fix it for us, and that was before N quitting his job. That mean I should have been in their warranty, not in C's warranty anymore. They kept rejecting me, saying it's C's job since C paid for N when N came for the fixing and they have nothing to do with it. Saying that I should contact C. How am I going to contact C when he didn't answer his phone and N - their ex worker was the one that fix it for us the last time BEFORE he quit? Right now we just need to get it fix, and we're willing to pay. How can they proudly calling themselves handyman when they're not willing to fix something?"
"I had a pipe burst resulting in no water during this Christmas holiday freeze 2022. I called Crossroads Plumbing. Ted Pate, the owner is a very friendly and caring man. Came ASAP! Exceptional work. Friendly plumber. Couldn't be happier."
"Use with caution. These plumbers are fine for simple issues such as snaking a drain or unclogging a toilet, but for any major work use someone else. They will charge you hundreds and even thousands of dollars whether they fix the issue or not. Also, they will send out "helpers" at their leisure and charge an additional $70/hr without telling you. They have a reputation of failing to act with integrity in their dealings with customers. They are more concerned with getting as much money as possible per job than they are in taking care of a customer. I have not spoken to anyone who has had positive interactions with this company. Consumer beware."
"I called around noon with a non emergency and they were here by 3pm— same day. They quickly resolved the issue; we can now flush our toilets with impunity. Also a slightly less important aside, they (I dealt with Aaron) are super knowledgeable and friendly. Crossroads Plumbing is definitely on our call sheet for the next inevitable plumbing crisis."
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