Progressive Insurance - Claims Office

"Had an absolutely wonderful experience with Teri(Terry?) M. who handled the paperwork and also had the most pleasant, helpful personality one could hope for. She had everything ready ahead of time, and would have been out of there in no time if I didn't stick around to chat!"

"I have uninsured motorists insurance on my policy. A uninsured motorist hit my brand new car. Progressive insurance said that even though the driver didn’t have insurance, and he was at fault because my car was parked when he hit it, it still falls under collision. I know insurance companies are a little shady but this is an all time low. I will be suing"

"I was in an accident on august 21st, 2021. Juan Woolfolk is my claim adjuster. I have spoken to him maybe 2-3 times since the accident and it is nearly 3 months and no update on my vehicle. He does not answer the phone, email, or my messages sent through the claim center. At this point I am fed up. I was able to speak to another agent from Wisconsin and she updated me on my situation but it was only so much she could do being so far away. I was given Juan’s supervisor number and have yet to receive a response from her and it has been two weeks. 2 months without a vehicle is HELL. I DO NOT RECOMMEND PROGRESSIVE AT ALL!!!!!! I’ve been told by other dealerships that I cant even get another vehicle until i receive my total off letter. Other insurance agencies have stated that it should’ve never taken this long. This is literally a disaster. Do not choose progressive."

"So I just got a new car yesterday by the time I finished with all the paperwork it was too late to go to the insurance company. The next day I went to three different companies who were trying to charge me 400-600 a month which was way too high. I called progressive and talked to a very nice and helpful lady named Michelle. She was amazing she helped me over the phone get the best quote and she also helped me with discounts and promotional things that got my payment under $300 I was so pleased she really went the extra mile. Thank you Michelle..."

"Where to even begin with this place. I unfortunately got in a wreck and needed to have my car repaired. I figured I would use this very (not so in the long run) convenient claim center. I mean who would not like to drop of your car, pick up your rental, and be done with it until its repaired. Well the first 2 steps worked like a charm. That last step however was a headache and a half. I set up and appointment to pick up my car and drop off the rental. Show up, drop off the rental keys, pay and wait for my keys to come from the back. Easy enough right? Well when we go out to look at the car after the repairs I instantly notice a HUGE crack in the bumper right in the impact zone. I point it out immediately and ask why it was not fixed. It goes down hill from there. They come out and say that the crack was not fixed because it was caused by previous, unknown to me, damage to the vehicle. They also say this crack is UNDER the bumper... where it clearly started on the side of the car directly next to/ in the impact zone. They tell me they look at 1000s of wrecks a year and can tell me with 100% certainty that A. this was not caused by this wreck and B. its under the car. (see attached picture.) I'm DUMBFOUNDED. I point to the crack, I point to everything that has been replaced, I point to under the car... I point to the crack again... I point to UNDER THE CAR. They look at picture of everything and say yes the crack is there (not letting me see the pictures very where mind you) and say the only way they are fixing this is if I file another claim. Also they were apparently supposed to go around the car with me and X or circle all damage to be repaired or previous damage... they did not do this. I ask to speak to a supervisor (Robert), he was not in but calls me about 10 minutes after I get home, instantly refuses the claim and says I have to file another one. I ask to speak to his supervisor, Kyle, who actually calls me the next day. In the mean time I took it to an independent shop and had them look at it, they said it should have been fixed... and they could tell just by look at what else had been fixed. Well Kyle calls me back, Kyle ask for a few more pictures of the crack. Standing back a few feet while someone pointed to where it started etc. After less than 4 hours of a work day and Kyle having the pictures on his desk he immediately calls me and approves the part to be repaired. He said he did not know why they said it was under the vehicle other than it was big enough and curved under the car. They also had no pictures that showed the crack BEFORE going into the shop etc (this could also be because it was hard to see unless you were right up on it). So even if it might not have been caused in the wreck (99.999999999% sure it was caused in the wreck), it got damaged somewhere along the lines after it left my care. Regardless, something that should have been obviously to most, IE a crack on the side of a car verse just under a car, is NOT obvious to this establishment. They are out to deny any and all responsibility and not make your life easier. If it was not for Kyle (who honestly gave me a bit of faith in the company), this would have been going all the way to the insurance commission in Louisiana. He even said this should have been solved 2 steps before getting to him. I am on the market for a new insurance company and will not recommend progressive to anyone along the way... especially considering the amount of money you have to pay in Louisiana for insurance."