Petco

"The only employee I was able to find was the very pleasant cashier. They were able to call someone for me who was not helpful. Not going to give 1 start only because the cashier was so nice."

"Went in today to get food for my pets and I signed up for to vital care program. For some reason, my phone wouldn’t load and it was so embarrassing holding the cashier up. She was incredibly patient and even called customer service to get my rewards points so I could use them today! My cashier Kristin is absolutely a sweetheart; I’ve been coming here for years and never had a single issue. The staff are always nice and super helpful, the place is always clean, they always have what I need. Hope they’re getting paid well here! They deserve it!"

"The store environment is pleasant. I was able to find the things I wanted, though I am disappointed that you no longer carry Spot Farms products. The staff were friendly and helpful."

"On March 17,2023, my shihpoodle endured a rough time of grooming with Brittany. I had no courtesy call to pick up my angel so I had to call them. To my surprise my baby had cut hair all over me and the car. He wasn’t freshly washed and I noticed his tail wasn’t trimmed right. I went back and forth with the decision to bring him back to get proper grooming services. This time on March 21st, I left him with Jessica and Brittany. I asked for him to be properly groomed and told them both that his tail still long. I also notice that Jaxx wasn’t so chipper and excited to be there. He’s never had to be dragged into grooming room. When I pick him up this time, he was still wet and I also noticed knots in the back of his ears, his tail was chopped in half rather than groomed. It seemed like he was brushed with water and shampoo but never bathed. His fur was not fluffy at all. I decided to wait a couple of days and take care of him myself. He had been through so much. I spent $55.00 for a service my pet didn’t get and I really believe he was abused. I’m really disappointed in Brittany and Jessica they both came highly recommended. Here’s a picture of him after going to the groomers at PetSmart vs petco. I was disappointed with petco but I clearly see that Jaxx was taken care of there. A whole lot better than Petco. The first two photos is Jaxx after his grooming at PetSmart located in Covington La. As always, when leaving the groomers there, he’s happy go lucky! You can clearly see the difference, even with his fur. It was trimmed and fluffy. My baby had no knots. The other two was at Petco in Hammond La. His fur looks choppy and unkempt. He was shaking in the car and had tears in his eyes, he looks really sad. He doesn’t look like he was taken care of. Later that week, I spent hours cutting and brushing out knots behind his ears. I’m still upset about this experience. I called corporate and got no response. I will continue to purchase his food there because it’s nearby our home but I will never bring my baby with me and he will never get groomed there."