PetSmart

"Let me start by saying I am a regular customer at the Hammond location and usually receive excellent service by friendly employees which is why I am truly disappointed. I placed an order for pickup on 3/1/2024 and when I received the email that my order was ready I headed to the store. When I arrived around 10 am, I told the lady at the counter that I placed an order for pickup and got an email saying it was ready I showed her the email. She asked me my name so I told her. She then questioned me about what the order was as though I am trying to pick up an order that isn't mine after showing her the email with order number and giving her my name!! She finally gives me my order!! I did not appreciate basically the third degree over an order I paid for after clearly showing her the email from Petsmart saying my order is ready! I did return to the counter and show her my drivers license to prove I am who I said I was and this order did in fact belong to me! This woman is not the right fit for Petsmart!"

"Gentlemen at counter was very friendly and helpful and helped me with some pointers with my picky eating dog."

"Where do I start?!! Took our goldendoodle for a puppy cut he’s six months old. The associate that was helping me seemed uninterested in helping me. I was asking questions about lengths and cut and she didn’t care to answer my questions. The one who was actually performing the cut was annoyed and bothered that our dog kept moving. Had zero patience for him at all. I could see her threw the windows and I had to tell her to just stop and leave our dog the way he was. She kept grabbing his face and telling him stop like he knows what stop means. I will not be returning here again."

"I recently brought my 4 year old German Shepherd to get groomed and it was the best experience ever. The young woman who groomed her hadn’t been there very long but she did an excellent job of making my nervous dog feel safe, comfortable and loved. I never post reviews on things so you have to understand I could not recommend Laci C at the Hammond PetSmart more to take care of and groom a dog. Will ask for her every time we need to bring our Sansa in to get groomed in the future. Thank you Laci!"