Pelican State Credit Union

"I’ll assume that I am an inconvenience to Faith Jones who has been passive aggressive and rude during my short time with the credit union. I was referred to Pelican by a friend who recommended their credit counseling services. I only opened an account because she insisted that they truly were a great choice. However, after having to reschedule my initial consultation due to a death in my family and some other work matters, Faith gave me the immediate impression that I had wasted her time. I left several voicemails to reschedule and she never returned any of my calls. I then attempted to contact her via email to reschedule and asked for a more up to date number that I could call since she never answers and she, in so many words, told me that her number is at the bottom of her email so I should already have it. She ignored more of my calls repeatedly since. Furthermore, she continued to tell me that she had other consultations that requires her attention and never emailed or called me back since. I called the branch to request a different counselor because of my negative experience and I was assured that they would reassign me and give me a call that same week. Well that never happened. Moral of the story, take your customer service somewhere of which you won’t feel like a burden to those who are in position to help you."

"This is really a great credit union the few times I've had to speak with a representative they were always courteous and nice I've gotten in a jam the past few months to where I messed my account up but they offered me a good way of straightening it back up. And now they have early direct deposit couldnt ask or more Wonderful credit union..,...., Thanks! .....Patricia"

"Absolutely love Mrs. Sonja at the branch on North Lobdell in Baton Rouge. Not only is she very professional but she did everything to ensure me and took the proper steps to help me in the best way she could. She is a super friendly organized woman who knows what she's doing. 5+ stars ratings!"

"I became a member after working in a few branches as a contractor because of the wonderful caring staff that I found there. I have never been disappointed. The following beats anything I have ever expected. Just the other morning I woke up to the dreaded "possible fraud" email on my card. Long story short. It was fraudulent charges but every one was caught and rejected and that same morning I was able to get a new debit at the branch via the drive through. From the time I read the email, made the call and received a new card my total time investment was around 20 minutes. With a previous bank it took several weeks. Pelican greatly exceeded expectations in every way and they always do. Thank you guys so very much Joe Starns, Colonel. G4S"

"This was the most Wonderful service at a credit Union ever.. Very quick and very patient.. I work with Mrs. Rushing she's very easy to talk to and very nice. She really made it easy.. But as I was waiting in the lobby, I was notice by another employee and she came out and ask me did I needed any help or whom I was waiting on, and I told her and she went right away to check,, that was great! This Credit Union will get a lot of recommendations from me. Thanks Mrs. Rushing and the Pelican Union System!!!"