Essential Credit Union

"I would like to personally thank Mrs. LaTasha Johnson-Bailey for assisting me through a very frustrating experience with a lender on a new home. She assisted me, and in my opinion went above and beyond,with getting the correct documentation needed for my wife and new born to move forward with purchasing our home. Again, thank you Mrs. LaTasha."

"The worst customer service of any financial institution. Was trying to get an issue fixed on my credit report. When I could get someone to speak to me, they were rude and acted as if I was bothering them. And I did " contact the main office ", as the typical response states. Was no help. Not only will I give a negative review every chanch I get, I will tell as many ppl who will listen about my experience"

"I personally give Essential 5 stars. I only wish Laura crappard was still with y'all. But I have one concern about a mailing we received in the mail that states WANT LOWER YOUR CURRENT AUTO NOTE PLUS 90 DAY NO PAY....well i called cause we have a vehicle currently financed through ESSENTIAL, so I'm told its only for New Auto Loans.The mailer doesn't state.That.Any we are very pleased with what yall do and we THANK YOU ALL.Right we are in the process of seeing about doing a home equity loan with ESSENTIAL and very excited about doing business with yall.."

"Horrible customer service for a loan. Dealing with one of the 'loan officers' was horrific. They refused to contact the seller for information needed. They ran me through the meat grinder trying to get the information they needed while talking to me like i was a problem. I went to another bank form my loan with no problems. Pulling my account with this bank and will never do business with them in my lifetime. Im also a Dow employee..."

"payed off loan over 2 months ago and still no title!!! every time I call its the same old answers"The title has been mailed and you will receive your title in 7-10 days!" weeks have gone by and still have nothing!!! The last call I made I was told it had been mailed out 18 days after the loan was paid off but it was sent to the wrong address which had been corrected 4 times by doing a change of address form! How many times does have to be done before someone takes a little pride in there job and fixes the problem? So i get in touch with branch manager and she says shes going to get to the bottom of this and call me back no later than the next day, well guess what its been 2 days since that call and i still have NOTHING! So i call and what do i get when i ask to speak to the branch manager? "SORRY SIR SHES BUSY SHE SAYS TO TRANSFER YOU TO HER VOICE MAIL " WOW I REALLY WASN'T SURPRISED! I DON'T KNOW WHAT KIND OF BUSINESS THEY ARE RUNNING AROUND THERE BUT THEY NEED TO FIGURE IT OUT! After talking to several other people that has had the same exact issues"