Chase Bank,

350 Dowlen Road, Beaumont, TX 77706

"Been a customer for over 8 years. Came in last week to cash my check when I got my envelope I noticed my License wasn’t in there. I went back to advise the teller about it and she kept denying about her having it. She told me she would give me a call if it was found. Later that day I went to work and she calls me that she found it but can return it back to me since it was thanksgiving weekend, so I had to wait till Monday. So I call the bank on Monday afternoon to let them know that I will be picking up my License that they kept but I will be arriving minutes late since I work in Louisiana. The lady answering the phone told me it’s fine and that they will wait for me to arrive. Once I get there that afternoon minutes late i noticed locked doors and I start knocking on the door and see bank employees hear my knocking and running to hide and exit on a side door. I try to confront and tell them about my license situation and they ignore me and get in there cars and drive away. A security guard saw me and tried to help me but an employee in a blue car said they can’t help me since it was closed. I tried explaining that they made the mistake of keeping my license and are messing with my time for there own mistake. But I got completely ignored now I have to miss work tomorrow to be able to make a drive to that bank for a mistake they made so I can be able to get my license bank. This bank is very unprofessional and rude I will be closing my account and take my business somewhere else. DONT RECOMMEND THIS BANK AT ALL!"

"Been a customer for 20 plus years and now theres a new security guard telling people they cant wait and park upfront until the bank open at 9am. So me and others who got there at 10-20 minutes til 9 had to move for security reasons. Have him find a hobby."

"I've always experience friendly service at this branch.. It is easy to get to off the main freeway and can see it before the turn into parking lot."

"This place is horrific, the customer service is awful. The first time I was here I was Ignored at least 20 minutes I needed to make a address change and also request a new card.The second time I needed paperwork for Dhs office due to covid related issues and was told they hold the paper Ive never had this situation since covid has hit the United States. This was the bank Manager!!!"

"I brought my 16 year old daughter in to open her first checking account. We had to wait 5 mins to see someone & then when the lady came To help us, she told me I could do that online, I asked her, for a 16yo? & she told me no, I’m sorry you have to do that here, but we can’t do that today because it takes 30 minutes & we close at 5:00. I looked at my watch, it was 4:40. I explained to her we had been trying to get to the bank for 2 weeks but because of our crazy schedules it was difficult & she still would not help us. I find that ridiculous. I won’t be returning to this location!"