Petsense by Tractor Supply

"DO NOT SHOP HERE!!! I purchased an item for my dog for $14.99. The muzzle was too small. I returned to the store on 2/9/24 to exchange the muzzle for a larger size. The staff was in the midst of a verbal altercation with an older gentleman. The cashier told my male partner to get what he needed while her manager rudely interacted with the older gentleman. He overheard this female manager, with dreads, proclaim she hated “n*ggas”. He proceeded with his exchange. He exchanged the muzzle for a more expensive one & had to pay $2.02 cash difference. He left the store with the new muzzle but was extremely disturbed by the lack of professionalism & discrimination he experienced. This muzzle was too large for the dog. So we went back to the store to return it on 2/16/24. We requested a refund, with the receipt, from the exchange on the 9th. The cashier begins to process the refund & asks if we’d rather do an exchange because we would be waiting 7-10 for a $2 refund. I attempted to explain that we were due $16 because the first item ($14.99) was credited to the second item ($16.99) & he paid the $2 difference in cash. This young lady proceeded to overly, but inaccurately, explain why we were only entitled to a $2 refund. I again attempted to explain that PetSense would have BOTH items to resale & we would go home with $2; that is incorrect. I asked to speak to the manager on duty. The manager came from around an isle in the back & stated, “you already explained it to them.” She walked away. I took this as a refusal to talk to the customers. We told the cashier we wanted the item back & would contact customer service. She returned the item to us, then proceeded to explain again why we were only entitled to $2. I asked if she would let me give her a more relatable example. She said, “no” & called the next customer to the register. I asked her for her name & her manager’s name. She told me she did not have to give me that information. As we walked out the store, she apologizes to a teen-aged customer who was next in line for “getting her involved” in our interaction. There were two other customers in this store (including the teen girl) who did not interject, were not spoken to, and did not participate in our interaction. Why would she say anything of the sorts to this young girl?? We walked outside & immediately contacted customer service. The representative explained to us that our issue needed to be handled on the store level with the District Manager since the store manager refused to speak to us. She said the DM would be able to pull the previous transaction & refund the $16. She also stated if we had trouble with the DM, we would then need to speak with the Regional Manager. We have yet to hear from anyone."

"Getting out of my car at 1:06pm to walk in. She was walking up to the door from wingstop and asked me to wait in my car for 5 minutes because she was on break..."

"They have a variety of dog food. Nice store remind me of tractor supplies Of you buy 10 nags of the same dog food you get the 11th bag free"

"It was 5:50 and they close at 6 I walked in on my 30min break to buy my dogs some treats instead of checking people out they where running there mouth so i walked out to go to wing stop. I came back to purchase my items that i left on the counter she saw me and locked the doors at 6:01! just rude ! I got off work at went to walmart literally looked at me and locked the door I don’t see how they get paid to turn down customers"

"Over priced limited supplies in stock Tractor supply is one of the companies over charging people petsence is pretty much the same no pets for sale in this store to buy at the time I went there also no change for customers who pay cash"