Petco 4175 Dowlen Road, Beaumont, TX 77706

"We live about 35 minutes away and it takes a lot to get our severely anxious dog ready to go to the groomer. I’ve had nothing but great experiences until Saturday 3/9/24 when my husband took her and our puppy to get groomed. The girl at the counter argued with him about our shot records being expired when they were merely 4 months old. My husband called our vet to verify the shot records, to which they offered for her to call and verify them directly with them but she refused to seek resolution by stating she was not allowed to call and verify info. Furthermore, the employee cancelled both appointments because we gave them CBD treats which were sold to us THROUGH Petco and argued that this was “not the salons problem.” She lied to her manager about my husband having an attitude when he simply asked about this policy that was not told to us prior to giving them the CBD treats that THEY sold us. We are not upset about this policy, but you cannot expect someone to know this if the policy is not posted somewhere. We will not be doing business at this location because if her attitude shows anything about who she is, then there is no telling how she might behave towards your pets."

"I have been coming here for grooming for years and idk why because the customer service always sucks! The girls there always have entitled attitudes and they are unprofessional. They do not answer the calls or return voicemails and are extremely rude! I will be taking my business elsewhere."

"The way this store treats Betta fish is atrocious. One was so sick that it was only able to swim vertically or upside down, and its water was very dirty. I brought it to an employee and asked if it could be surrendered. She told me she can't do that but buys the sick fish, takes them home and treats them before bring them back to the store to sell. If she really did all this for fish, I have to wonder why the fish was allowed to sit in such filthy water and develop such severe symptoms. She also thought the fish had dropsy. Dropsy would involve the fish bloating severely and its scales sticking out like a pinecone. It clearly had swim bladder symptoms. Please do not buy Betta fish from the store and go to a store that specializes in fish and cares for them appropriately. If Petco cannot properly care for Bettas and is not willing to surrender severely sick ones, they should not sell them"

"The store is always very clean and orderly. I can always find the products I'm looking for easily. There is one guy there that is very knowledgeable about cats and he actually introduced me to the wholehearted product line for my own cats. I'm sorry I cannot remember his name but he's very helpful. Tina works at the front at the checkout and she's always amazing. I've never seen her have a bad day"

"We went in and got a Gerbil for a classroom pet. The staff was so nice and helpful with locating all the things I would need for him. The staff was super knowledgeable and as I have never owned one before the staff member took the time to teach me how to pick him up and hold him so I would not risk hurting him. She also showed me what NOT to feed him as they require a higher protein diet than most small pets. I am truly thankful. My class loves him. His name is Hermes."