Planet Home Lending, LLC - Shreveport
7607 Fern Avenue, Shreveport, Louisiana 71105
About the Planet Home Lending, LLC - Shreveport
Planet Home Lending, LLC in Shreveport is a finance institution located at 7607 Fern Avenue in Louisiana, United States. Whether you are a first-time homebuyer, a veteran using VA benefits, buying a second home, moving up, downsizing, self-employed, or a real estate investor, they have a home loan program that fits your needs. You can browse their website, give them a call, or apply for a home loan online using Skymore™ by Planet Home Lending, their personal digital mortgage assistant. With Skymore™, you can easily send in paperwork via your mobile device, track the progress of your home loan 24/7, or reach out to your mortgage loan originator with any questions you may have.
Photos of Planet Home Lending, LLC - Shreveport
7607 Fern Ave Suite 403, Shreveport, LA 71105, United States
Opening hours of Planet Home Lending, LLC - Shreveport
Monday:
09:00 - 17:00
Tuesday:
09:00 - 17:00
Wednesday:
09:00 - 17:00
Thursday:
09:00 - 17:00
Friday:
09:00 - 17:00
Saturday:
Closed
Sunday:
Closed
Reviews of Planet Home Lending, LLC - Shreveport
"This has been the worse lending experience of my life. Been dealing with false late payments on my account since 2022. Planet has said repeatedly that they will get this off my credit and as of February 15th 2024 it’s still on my credit."
"Worst company in the world. Rude hangs up on you if you question anything. Ask for documentation of something they allegedly have and they start cursing at you. These idiots bought my loan and have been a pain in the rear ever since. They also do shady if not illegal things. They are so bad that I went and refinance my house but these a**holes bought it back before I even closed. I cant express how much I hate this company. If I could give a negative rating I would. Oh and now they tell me they cant accept partial payments....Like when will they not take your money??......SO STUPID!"
"I financed through someone different and before I made my first mortgage payment my property was sold to Planet Home Mortgage. My due date was the 1st of March and I had called the Shreveport location 4 times and left two voicemails because when using the website to make my first payment it claimed they could not find my loan using my social security number. It is now March 3rd and I have still not gotten a call back at all. I do not live local so I am not able to come to a location. After I had no response I tried to call the office in Baton Rouge. It is very frustrating that they can not even pick up the phone to call me. A mortgage is a big responsibility and I would like to know my loan is in the proper hands. I hope by leaving a review someone from the Shreveport or Baton Rouge location will finally call me back regarding my loan. Terrible customer service and customer support. Horrible response time and very unprofessional atmosphere. I have also read multiple reviews and noticed this is on ongoing issue along with other things. I am not sure how many times they are going to respond back to comments on here saying "Thank you for taking the time to let us know. We are so sorry about your experience and the fact we did not live up to our standards, we will get this to leadership" when service has not changed."
"I'm leaving three stars because the website is extremely frustrating. I was able to use it one time without problem to make my first payment but then after that, it REFUSES to recognize ANY information I provide to reset my password. When I do click for it to send a link for me to reset my password, it WILL NOT work! I never get any link sent to me. I even spoke with someone over the phone to have it reset and the one they sent me didn't work either. I'm ready to pull my hair out.! I would really like this fixed!"
"I was referred to her by my real estate agent . Not worth it , didn’t offer any advice . My real estate agent had to get in contact with Alishea for me to get an answer about my application after waiting a week when she said she’d know something the next day . She told me she couldn’t help and when I tried to ask a question , she was quick to hang up . I blocked the number , I'm just going to find someone else to work with who can at least give advice on what I need to do to get approved . As a first time home buyer , I learned nothing and felt as though they didn’t try hard enough . She also said my co-signer didn’t qualify but I never submitted a co-signer which is funny . Anyway , better luck to whoever else decides to work with them ."
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