PODS Moving & Storage

"Pods gave my stuff to someone else. They allowed weeks of no contact from that person to go by. I ended up having to contact the person myself and buy my own stuff back. It has been over two months and I’m still dealing with the fallout. They haven’t given adequate reassurance that I will be fully taken care of. I hope I don’t have to go to court over all this. That would just be more headache, time, and money to fix their screw up."

"Great service from the local folks in BR. The local folks were extremely responsive to an issue and everything worked really well. Dropoff and pick-up happened exactly as predicted. For easy service, PODS is a great choice."

"After several delays, they actually got into an accident about 4 states away. We got one call and an email. We can't reach one person who can tell us what is going on. No one answers the numbers we were given. Emails are not returned. So they slowed down our move, possibly destroyed all of our possessions, and we can't find out when whatever is left is supposed to show up. Utterly insane. I'd rather do business with some random guy with a truck. I bet he'd answer the phone and not destroy everything I own. This has been the worst move I've ever experienced and I was in New Orleans for Katrina. They make AT&T look like great service. Pure garbage and I know I won the unlucky lottery here, but Jesus H. Answer or even return one phone call or email. Not putting our rep on blast here so as not to dox her. I'm pretty furious with her though."

"First I must say I order a pod because I was on time crunch between my insurance company and contractors trying to repair home following Hurricane Laura. I needed storage in a hurry Pods was my quickest option at that time. At $260 a month for over 2 years I spent $7k storing my items in the pod on my property. While waiting for an insurance settlement. My payments were always made through auto pay. I knew there were delivery fees I do not ever remember there being a pickup fee. After paying the final bill at the beginning of July I had a large shed built to move my stuff to shed with construction soon to begin. So I had the pod set for pickup to finally rid myself of this extra bill. Pods reps contacted to confirm pickup date, address, and time window for pickup no one ever mentioned a pickup of fee $137.75. So when the pod was picked up and the following date I saw a charge of $137.75 I called them repeatedly to see if this was some sort of prorated bill for the next cycle or what. Their automative system is horrible, very limited options, if you click billing it gives option A & B if neither applies it hangs up on you. It took over 50 mins of calling and hangs before I pressed random buttons until it put me on hold for a representative. The lady then tells me they told me about the pickup fee when they delivered the Pod. The delivery fee was built into initial costs, I do not remember any pickup fees and that was 27 months ago! I asked was there anyway to have that voided given the length of time I had the pod, and money I’ve spent and she kind of chuckled ( not rudely). But after spending $7k and going through everything I’ve been through, the inflation of today there’s no reason why they couldn’t void that. I’ve paid for this Pod twice in the time I’ve had it. I feel foolish having had this so long. Honestly if I could go back I would build my 12x16 shed which is much larger than the pod I had for the same price in 2021 but I was in time crunch. Money lost! If someone only needs a pod for a month or two then I’d recommend it but it’s far too costly for long term usage."

"I have so far been double billed for an incorrectly delivered POD. The service is laughable and borderline criminal. Currently filing complaints with local and federal authorities. Additional complaint. After almost a month with initial problems still unresolved, I am now fighting to get the incorrectly delivered pod picked up since we are currently unable to park at our house. The functionality of their online account management causes great problems and is unable to understand I want the pod OFF-RENT and picked up, it tries to force me into scheduling an additional month of storage with another round of pickup and delivery back to my house. This has been a complete nightmare with atrocious support from PODS. Buyer beware, any positive review of this company should be viewed with a jaundiced eye."