AAA Cooper Transportation

"I shipped a 75 inch tv to my son as a birthday and Christmas present. My son picked up the package and the box was extremely damaged and the tv was destroyed inside. After filing a claim, I was informed that the company would only refund me 2.50. Please be aware prior to shipping. If your item is damaged they will tell you this is "on their website." My son now will not have a birthday or Christmas gift. I will never use this company ever again!"

"I've been absolutely appalled at how bad this service is. Our materials arrived from Texas almost 2 weeks ago, and we still haven't been able to get anyone to deliver our materials. We've called daily — sometimes more than once a day! And still promises are made and nothing happens. Folks on the phone vary from unhelpful to outright rude. If this persists, we may report them for fraud. They've taken our money and our product and offered nothing in return."

"Readers - Home Depot Customers - Beware of this company. If you are ordering from Home Depot online, use the pick-up from store option. If you use AAA Cooper for residential deliveries, and you never receive your package - its because they use Jackson Carriers as third party company to deliver to residential addresses. This third party company will steal the merchandise. AAA Cooper will try to deny any responsibility. But they continue to outsource deliveries to unvetted companies, especially around the holiday season. Jackson Carriers "delivered" to an incorrect address on purpose, while this was happening, my neighbors cameras caught the drivers stealing the contents inside the box and leaving an empty box at my neighbors house. Jackson Carriers originally tried to blame my neighbor for the missing items, before I told them that I had the video proof. Once I confronted them with the video proof - they stopped responding. So beware of the scam: 1. They will not call you to schedule the delivery 2. They will deliver your package to the wrong address on purpose. They will take a picture on a cell-phone as an attempt to confirm the delivery 3. Once the delivery is made, it will be an empty box - the drivers will try to pin the missing items on wherever the box was incorrectly delivered."

"Drivers are excellent but dispatch needs training with customer service. I've been waiting 3 days for freight to be picked up and on the third day when I called dispatch, Ms. Cindy said "Nothing is promised anymore." If you need freight picked up or delivered, they won't promise anything, so good luck."

"The absolute worst delivery company I've ever dealt with. When I see a client or vendor using this company, I do everything I can to dissuade them from doing so. We have had multiple shipment destroyed by this company, and AAA Cooper has adamantly denied any responsibility in doing so. Their customer service and claims processes are all difficult, and there is very little contact until the denial of the claim comes. I know that crates and packaging can be damaged in delivery, but the sheer amount of times this has happened with AAA Cooper in comparison with other shipping companies is simply outrageous."