Jack Brooks Regional Airport

"In all my years of flying and I fly a lot this was the worst airport experience I have ever had.The woman at the ticket counter was very rude. And the guy that wore the vest with lead on it wasn’t much better. I flew out of there on 2/11/24. TSA was very nice and easy to go thru but the ticket counter was a nightmare."

"At this point the rate they are receiving Is due to my husband has been at the airport since last night. yes, I blow pressure how close therol and he has not had his medication. he has not slept. He's 52 years old. I am very dissatisfied my first time flying with them for them. Not actually discussing or making the public that they run way had issues. Now I work nights but at the same time I still really cannot sleep. Didn't know and that my husband did Knowing that my husband is not home safely as planned. This is a night mare for me."

"There is a lot of construction going on at the airport right now…much needed construction because the roads on the airport grounds have been atrocious for years. But don’t you think some signage directing people where to go might be helpful? I wasn’t the only one who had to turn around because it was so confusing. I can echo what had been said here about customer service and security: rude and slow. I hate to say it because it would be nice to have a hometown airport to use, but you are better off driving to Houston to catch a flight."

"Free parking. Very courteous staff. Full TSA Screening and comfortable gate area seating. All timely. Announcements a little low for my hearing. Overall a solid A"

"The airport itself is what it is. It's small. It's clean. As expected for such a small regional airport.. The service is horrible. TSA PreCheck is not honored. Prepare to take off your shoes and pull out all your packed things to be riffled through despite having paid for the ability to move through security quickly. System issues. My state Colorado ID wasn't accepted. Sent from security to ticketing where I was reissued new boarding passes and sent back to security with instructions to tell them I didn't have an ID. I'm not aware of being able to fly without ID, so I asked to be walked over so I could get through. I was told no, to just tell them I didn't have one. As expected, this didn't work and the TSA lady was incredibly rude. She stated she didn't work for the ticket counter and what she says goes. Okay. PreCheck ignored, I was subjected to a ridiculous amount of search. I was forced to take my hair out of a bun for checking. What they thought was in my hair, ill never know."