WK OBGYN Associates of Shreveport

"If I could put no stars that would definitely be my option. For them to require you to show up on time and have all these stipulations and penalties for not being on time in place for the patient yet they are NEVER on time. They charge you excessive amounts for cancellation, late arrival or no show, but give you one time to arrive and have another time in the system. Send you and as many others they have room for to the back and tell the same lie that the doctor will be right in. When in actuality he’s not even on the premises. While the patient will be waiting an hour or more to be seen after whatever the scheduled time was, like people don’t have other stuff to do. No consideration for the patient time. My recommendation is go to another obgyn that values your time and yourself as a patient."

"My girlfriend and I had a pregnancy scare and went to get a blood test to know for sure, they told us they would call her with the results the next day. 1. They did not call until the very end of the day after we had to call them twice. 2. They would not tell us the results over the phone like they said they would but instead said they would tell us at her follow up appointment the next day. This sent us into a spiral of worrying as it made us believe the results would be positive. 3. At the follow up appointment, my girlfriend asked if I could go back there with her and we were met with a cold, “Do you need him to?” by the nurse. When my girlfriend explained that we wanted to hear the results together, the nurse nonchalantly announced the results to us in the waiting room so I would not go back there with her. Pregnancy is a massive change in anyones life, whether we were attempting to have a child or not the doctor should have taken our requests more seriously. If the test results were positive would I have been able to accompany my girlfriend without any resistance from your staff? Either way the situation should have been dealt with with more professionalism from your staff."

"I scheduled an appointment with Obgyn Associates of Shreveport because I wanted an IUD. But since I talked to the lady on the phone I realized that this office likes to over prescribe some labs. The first lab that was unnecessary was the Pap smear. I tried to explain the front desk lady that I had one less than 2 years before. She said I could talk to the nurse about it but they do it every year, no matter the situation. I talked to the nurse but she refused to make the procedure without a new Pap smear. I just wanted to get my IUD so I accepted to have a new Pap smear in less than 3 years, the time recommended by FM and Gynecology medical associations. The second unnecessary lab that was asked me was an urine pregnancy test when I was on birth control pills and ... bleeding. I asked them how was it possible. The nurse assistant probably didn’t like all the questions I was making and started to have some passive aggressive behaviors such as telling me that I should know how doctor’s offices are cold and that I should bring a coat next time when I asked her if she could make my room warm when I was NAKED waiting for the nurse to come and make the exam. Another situation that made me sad about this place is that was told me my insurance would cover all the exams, procedure, and the IUD but that I would have to pay $ 30 for the ultrasound to make sure it was at the right place. However, this value was charged me twice and suddenly they said the consultation was not covered by the insurance. I am giving two stars because of the nurse job and her patient to answer my questions and for treating me good. I know she was there to make her job ... and follow instructions. Anyway, I hope I won’t get to come back to this place again."

"I am going to deliver in the next week. I have used this doctor's office for the second half of my pregnancy. Hands down the best doctor I have ever used. Dr. Waterfallen is very informative, but also very personable. The nurses are all so sweet. Amanda makes me feel so comfortable. The receptionists are just so welcoming. They make coming to the doctor so much more enjoyable."

"All appointments we've been to throughout my wife's pregnancy have been on time, staff is always friendly and helpful, ultrasound tech is very thorough and helpful, and Dr Cassiere is the best!! Highly recommended."