Leslie's

"I purchased the wrong item 17 days ago. I tried to return it in an unopened box. They refused to expect the return because it was over 14 days."

"For first time pool owner, we brought a water sample in for testing. The lady working was extremely helpful. She checked the sample, then suggested everything we needed to get levels corrected. We will definitely be using them from here on out!"

"Buyer beware ! I have a chemical balancing issue in my hot tub. Chance E at the Derek Drive store sold me a tub of conditioner ($60.00). She assured me this is what I need. The product WILL NOT DISSOLVE ! I have to drain the tub and hope to get all the hard grit out. I went to the store and was told that I am out of luck. The container clearly is marked Satisfaction Guaranteed. Going to try to get this resolved one more time before filing an official complaint with the Better Business Bureau."

"The most rude retail place I’ve ever been to. I walked in and asked for a pool hose. They then appointed me to a rack of hoses. There were 2 different prices for the same hoses, one for 69.99 and one for 54.99. I asked if the hoses were different to which she replied they have different lengths, which the tag described 35’. So, I mentioned that the tag said the same thing. She walks to the rack and I point it out on the box and she very rudely says “you’ll have to move!” In a very aggressive tone of voice. Needless to say, I’m not going back."

"Not happy. Bought a saltwater pump from them 2 and a half months ago. It quit working. Called them and they only have a 30 day guarantee. OK. Took 2 weeks to get a hold of anyone at Intex. Finally they send me a replacement control unit but they send the wrong model. Just got off the phone with Intex again and the pump I bought from Leslie's has been discontinued since 2018. Great. I'm out $200 and I have to drain my pool cause I can't get a replacement. Wonderful."