Family Store Network , formerly Trampolines USA 8672 Interstate 10, Orange, TX 77632

"Very good experience with Family Store Network! I (incorrectly) ordered the wrong size replacement springs and mat for my trampoline. They worked with me to return and get me what I needed. I recommend this company!"

"I ordered a replacement net for my skywalker trampoline. It arrived in less than a week. It was a genuine skywalker replacement net! It was very good quality! I am very pleased! If I needed any more replacement parts I will order from them again. Thank you!"

"I was concerned about the reviews regarding delay when I ordered a new trampoline pad but they assured me the delays occurred during covid when they had a hard time finding stitchers since they make them in-house. They had to make it in-house but said it would be here in a week or 10 days, and it arrived just a few days after I ordered it. Very pleased."

"I'm giving 2 stars, 1 for the good customer service and 1 for the great quality of the trampoline mat I ordered. However, like the other review, I had trouble receiving my order in a timely manner. It does state on their website they're experiencing delays. When I ordered, this number was at 1-2 weeks delay on April 21st. I received a phone call at the 2 week mark stating they didn't have the color of suncatcher I wanted. No big deal, but at 2 weeks, I wrongly assumed this should already be headed my way. Called at the 4 week mark and was told it should ship next week, which it did. But April 21st to June 1st is a little excessive, especially in today's market where people want stuff done faster and cheaper. Hopefully this is all COVID-19 related and not their everyday business practices or they will not succeed."

"Ordered a replacement part the first of March 2020. It was suppose to be received in 7-10 days. Called after two weeks due to not receiving and no updates. We were told they were behind but it shipped and they tracked it saying it was still in their warehouse and it would leave the next day. 2 weeks later still not received. Called again. Told it would be leaving and sorry that happened. Called two weeks later, still have not received it. Lady said she would txt the other location to make sure it was going to be shipped. Called today 4/30 and now they say it’s been out of stock the entire time. Don’t waste your time with this joke of a company. If they could at least communicate correctly it would be fine. Now I’m wondering if they even know how to tell the truth or even have the knowledge of processing a refund."