Santa Rosa Apartments

"They manager inside the office is a very nice understanding professional worker. She makes you feel comfortable but gets the job done. This time of year is very finacailly hell. When I first came in as a resistant my accounts have gotten frozen due to fraudulent issues which I should her all the mess up I was going through. So I made me behind that month because it came back to me And it wasn't just y'all it was a few other accounts AT&T electricity company and also my school and credit cards. Ok n the amount of 11,000. So I'm trying to fix the housing first because I need a place to lay my head so we made agreement when my financial aid came it will go straight to you guys in the begining off December which is only 300.00 plus a pay vheck of 500.00 which it is in but ita yhe holiday so agaim waitimh on mail. I paid 200.00 of this month already when the holiday or over the bill for Nov will nd paid in full and Dec will be in full by the 6th and it will be count up a little plus extract I'm December please work with us till after the holiday please thanks for helping nd deal with this confusing in my life jthinhs willget better I promise my desibikty will be her ahe ßmd of Feb. Tanks for understanding broo152"

"Move in 9/23/2023: The staff have been very friendly and helpful so far but there were quiet a few safety concerns (broken/shattered glass door, window lock missing, missing security sensors etc.) in the unit that I had to inform the office about, but they put the work orders in immediately and I have already had one issue addressed. There are a number of smaller move in concerns like broken/missing shelves, light fixtures and outlets not working, etc. I am hopeful for quality solutions and will update as things improve or are addressed. Wonderful dog park! My lab loves it! I do wish there were trash receptacles and doggy pick up bags for people to take advantage of to help keep the space clean. There is a gap in the fencing near the edge of the park that I keep an eye on, but the space is large enough Sunday hasn't even noticed it yet. A waterspout to hydrate the pups would be a wonderful addition. But if your pup likes to have room to run it's an excellent energy outlet for the furchild! Most of the neighbors seem friendly and kind! 11/18/23 Edit: The lock on the window was addressed immediately and the glass door and window are in process. When maintenance come by, they are profession, friendly, and efficient. While I maintain that most of the neighbors seem friendly and kind one occupant assaulted me at the dog park and the corporate office chose to only give that individual a lease violation; despite the incident being on camera and charges being pursued. This individual has also continued to break leash laws which led to their irrational behavior and striking me. Other pet owners have also expressed frustration with this person's continued pattern of behavior. Despite this stressful and anxiety inducing development, the office staff have still been amazing and professional through it all, and very helpful, honestly above and beyond imo. Amanda and Kylie are actually superstars "

"The quickest and easiest process I've EVER experienced looking for an apartment. I'll be moving in later this week and I'm extremely excited and have every confidence I'm going to love my new UPDATED Let me start by saying the office people are very nice. My apartment is nicely refurbished, new stove dishwasher and refrigerator. The reason I have dropped my review is mainly the water issues. I have horrible water pressure in my shower. I literally bang my shins on the spout because that's how close I have to get to be able to rinse off. Muck comes out when I initially turn it on so I don't feel comfortable taking a bath. No matter how much I clean the kitchen, I can smell stale water. Also what is the point of a gated community if the gate is always open? Let me not get into the inconsistent trash pickup I am being charged for (the charge is not optional). Luckily I am close to a dumpster but that's not the point. If this water issue isn't resolved, I definitely will NOT be renewing my lease."

"Most of the staff was extremely helpful. I was just very displeased with my apartment not being move-in ready and still isn’t move-in ready five days after my move-in date. Also, the quality of things like windows and sliding doors in the shoe apartment were amazing, but was not the same quality in the apartments I was offered."

"EDIT: After about a week of speaking on and off with people in management, I feel that it is appropriate to update this review. People have been very helpful in explaining what is going on and offering the best way to fix the situation. I have a tour set for Tuesday, and hopefully a new place to live soon! Always says there’s availability and there’s not. Always saying they’ll be available in a week or two. Reached out to someone and got a whole tour set up, when I walked into the office they said they actually don’t have availability and they’re not touring, even though I had an appointment set and their website says differently."