The Addison

"Had to redo this negative review after calming down. So Jan I go into the front office to see when my lease was up because I had just taken a new job. Was told I had to pay till March so I thought she was saying I had to pay the month of March. I put March 31st as my move out date. Fast forward I haven’t been living here this whole time and paying my rent. Pay March but I come back to finish cleaning everything out. Notice of eviction on my door. I was like what’s this pull up my account full month rent taken out. Walk down to talk to them about it was told I put in my 60 day notice late and had to go on a month to month basis which had a huge up charge. Why wouldn’t they say that two months ago? A big difference in saying you have to pay for March and you have to pay March plus $500. When we figure out that I thought she said I had to pay for March she says well I thought you had a reason to want to have your move out date later. She said I asked you know that means you have to pay March and I remember her saying that but she had already told me I was going to have to pay March so I didn’t know why she was repeating it but I said unless I can put the move out date sooner and not pay for March and she say, no you have to pay for March. In reality I had to pay for March 1st and 2nd but didn’t say oh it’s just till the 2nd but I saw you put till the 31st we would have to charge you month to month for those extra days. So the other manger telling me about this additional charge says well you can pay it or we take it out of your deposit and anything your deposit doesn’t cover I will put into collections. At first I was thinking she was just threatening me to be a complete jerk because a months rent for a deposit of course it’s going to cover it. Then later my mind goes back to signing the lease and remember them saying not all of the charges are a part of the deposit and it just so happens to come up to the first months rent like full deposit would. Now I realize just how shady they are, they want more than to keep my deposit lol. No notice that my renewal coming up with exact dates so it couldn’t be misunderstood. So renters beware, I have rented a lot of apartments because I move around for work. I have never experienced anything close to this nonsense. I will warn everyone that I find is coming to the area that there is a reason for the low reviews and saying the management changes is just a way to try and deflect from those poor reviews. Never late in a year of living here and was threatened with eviction and collections from a misunderstanding of when I needed to be out by."

"I don't like that management forces residents to pay $85 for Cox. I haven't had a cable subscription since 2009. Cox is the worst internet provider. They cap the upload speed to 10 Mbps, which is too slow for me as I work from home. You have to purchase the upgrades and they max out at 100 Mbps. AT&T offers true fiber with upload speeds of 300 Mbps for $60 and has better uptime. Not sure why they wouldn't allow residents to choose their service provider. Unfortunately, they had my $425 application fee by the time I realized this nonsense. Hopefully, they reconsider and cancel Cox, otherwise, I'm not renewing. Both gyms need to be renovated. The floors and much of the equipment are worn. The benches are torn. The treadmills & ellipticals are old and have a bunch of wires hanging from them. There's even a 30-pin iPod connector... The location is a plus as it's next to the mall, movie theater, and a trail. It's also one of the few properties with attached garages. My maintenance issues were addressed quickly."

"I set up an appointment to tour some of the apartments they had for a 1:15 appointment. I showed up a few minutes early, and there was only one person in the whole leasing office. I explained why I was there, and they said I had to take myself on a tour, without them, as they were the only person there. Who staffs only one person for when you know people are coming to look at apartments? When I came to the apartment that they were *showing*, the front door wasn't even locked at all. When looking through the rooms for that specific apartment, I saw dead bugs all over the floor. If this is how they keep their showroom, I can't imagine how they keep the other apartments clean. I went back, gave them the keys to the apartment, and they immediately went into the spiel of paying for the apartment. No formalities, it was just them trying to get me to sign. When I asked to see the specific apartment I had asked about online, they said "it's still under construction". ??? If you're advertising something for rent, have it fully done and ready to move in with. $1500 a month isn't worth any of this."

"very convenient location! right behind the mall & right off the interstate. i loved my first floor location. i loved the floor plan! i loved how there are two gyms. they aren't modernized at all tho. very old, basic equipment. but it got the job done. i absolutely despised the mail room. for my entire lease (october 2022-2023) there weren't ANY WORKING security cameras. 6 of my packages were either stolen or marked as delivered but not really delivered ever or... idk. i never received 6 of my packages that were said to be delivered in the unsupervised mailroom. i told justine williams & she just shrugged. told me there was nothing she could do about it, to call the people i purchased the package from. in february 2023 she told me they were renovating & installing cameras soon. october 10th, 2023 there were still no security cameras in the unlocked, unsupervised mailroom. in my photos, you will see a lot of opened packages or empty envelopes. i gave a 60 day move out notice & the next day my apartment was 87 fahrenheit. i told maintenance & they said "well your vents are blowing 68" & left. next day it was still extremely hot so i made another request... that time they brought me a window unit. i had the window unit for 58 days. moved out with the unit still in the window. what a luxurious apartment. then i left the cox equipment in the apartment bc that’s what i assume i do with it. 17 days AFTER i move from the apartment, cox told me i need to return the equipment or there will be a $125 fee. i told that to the apartment complex & they basically said that’s not their problem. i got it situated with cox today."

"IF I COULD GIVE THIS PLACE A 0 RATING I WOULD! I have lived here for 2 years And the Property was great when I moved in, but was recently bought out by a new company and now the new management is horrible. They are very unprofessional, hard to reach, have poor customer service skills and do not know how to communicate. The elevators stay broken AND THERE IS A ROACH INFESTATION! I have had small roaches coming in my unit for the past few months and I keep my place very clean. I’m sure it is due to the trash rooms in the halls. The carpets in the halls are a mess! There’s always flies in the apartment on the first floor from the trash rooms. The windows did not close all the way and wasps were flying in my apartment almost everyday. My garbage disposal has been broken for a while and no one has come to fix it. The pool was out of service the entire summer due to maintenance that was supposed to be completed July 1st. 10/10 DO NOT RECOMMEND!!!!!"