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Ochsner Therapy & Wellness - Veterans
850 Veterans Memorial Boulevard, Metairie, Louisiana, United States
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About the Ochsner Therapy & Wellness - Veterans
Ochsner Therapy & Wellness - Veterans is a premier health institution located at 850 Veterans Memorial Boulevard in Metairie, Louisiana, United States. Our dedicated team of healthcare professionals is committed to providing top-quality therapy and wellness services specifically tailored to meet the unique needs of our veterans. Whether you are seeking physical therapy, occupational therapy, or any other wellness services, our experienced staff is here to support you on your journey to better health and well-being. Visit us today and experience the exceptional care and support that Ochsner Therapy & Wellness - Veterans has to offer.
850 Veterans Memorial Blvd, Metairie, LA 70005, United States
Opening hours of Ochsner Therapy & Wellness - Veterans
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
Day off
Sunday:
Day off
Reviews of Ochsner Therapy & Wellness - Veterans
"Danielle my therapist quit and never told me. Then I was to see the head of the place, Lindsey. She put my treatment on hold when my pain was at its worst. Then she told me to communicate through email only, I overslept for 2 appointments and she has been ignoring me for 2 months! I’m done with this place!"
"I have been to this facility several times. I would never go to any other physical therapy facility, they have an awesome front desk staff and the therapist are phenomenal. I have had Richard Coogler a couple times for different issues and I must say, he is the best. He is very good at what he does!!!"
"Live out of state and was sent to NOLA for total knee replacement surgery by my insurance. Was apprehensive about being far away from surgical site during recovery (I am 8 days post-surgery) and knew little about Oschner. Researched several reviews and facility had excellent ratings and recognitions. I could not have received better care thru the whole procedure. Pre-op exams and prep were efficient and thorough. Surgical site and care were impressive. PT was limited because I was only there for 4 days post-op but the sessions were beneficial and prepared me for path to recovery. Everyone I encountered there was helpful and concerned. I don't want to go thru this surgery again but I wouldn't hesitate to use Oschner if I ever need it. Great performance!"
"Very unprofessional. Arrived at my appointment 20 min late (my responsibility, I accept that), as soon as I walked in the receptionist shouted from across the room, "LAST NAME!?" So much for confidentiality, right? After a few minutes she shouts "FIRST NAME!?" and when I replied she just started talking. Remember, I'm across the room, I've tried to come towards the desk to check-in several times and have been told "STAY OVER THERE" each time. There are other patients and staff between the receptionist and I and despite having told this receptionist twice 'maam, I cannot hear you, can I please talk 1 on 1?" she continues to carry on in this unprofessional manner. When she FINALLY came to the desk to speak to me (about 5 minutes have passed), she informs me that there is a 15-minute grace period and that I arrived outside of that window and would need to reschedule. I informed her that I was outside of that window by 5 minutes, and that she had held me up for an additional 5 minutes and I'd be happy to have a shorter session, but she maintained that I would need to reschedule 'but we don't have anything open for next week or the week after that so I'm going to put you on the waiting list and we'll call you.' I informed her to take me off that list, I will not reschedule and I would rather my thumb fall off than return here. I got better customer service when this place was a Blockbuster."
"My physical therapist is great. The people at the front desk, however, are impatient and difficult to communicate with. They are difficult to reach by phone, and when you do mange to talk to someone, they are usually impatient and in a hurry to end the call. In person, they are not much better. For years, I’ve been going to Ochsner for medical care. I've been to many of their locations in the GNO area for doctor appointments and treatment and have found the staff at each of those locations to be friendly, patient, and very helpful. However, Ochsner Therapy & Wellness at 850 Veterans Blvd is a different story. My physical therapist is great and I’m very happy with her. But the staff leaves much to be desired. When I call during office hours, I often have to leave messages and wait for a call back, usually not until the end of the day. Twice when I called with questions, the women I spoke with repeated the same statement several times in an annoyed tone of voice, even though I was asking for more clarification. They either didn’t want to be helpful or weren’t listening to the questions I was asking. (Maybe it was the same woman both times.) When I arrive for my appointments and afterwards when I need to schedule more visits, the staff often ignores you while you’re waiting by the front desk as they look at their computer screens for extended periods of time. They often don’t bother to glance your way and say, “I’ll be with you in a minute.” Once I made the dreadful mistake of asking for help and I was bruskly told to wait behind the line until I’m called. It requires a lot of patience on my part to communicate with the staff both on the phone and in person."
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