Access Health Louisiana | St. Charles Luling Community Health Center

"Great experience. The staff was really helpful, and everyone was welcoming. Dr. Pherribo was thorough and professional. She made the process easy and walked me through each of the process. I would highly recommend this clinic. Thank you for providing services to the community!"

"I have never had a bad experience here at their dental office. Staff is always nice and helpful. Can take a little while to get an appointment initially. Between the volume of people and Covid-19 I have found the best way to stay in contact has been Texting. Slot easier then calling. But thank you for being there for the community guys!"

"I am a patient in the dental area and they provide excellent service. God bless you for taking good care of us."

"I've been receiving care from providers in the Access Health system for years but at this point I have to give up on the entire Access Health system. They're set up such that each provider's schedule is controlled by only one admin and no other admin in the entire system can make an appointment for you. You can never get THAT admin that you need to make an appointment with on the phone. They're always with patients or on the phone with another patient. I can't call them. They can call me; but that's not helpful because I'm at work when they call me back. I just cannot figure out how to get appointments here. I would have to quit my job and sit at home calling, calling, leaving messages, and waiting by the phone. It's a good health system if you're always available by phone I guess. But working people, this is not the health system for us."

"Director of Pharmacy: Stephanie Thompson Pharmacy No Urgency, Reactiveness or Proactiveness: If you are a patient that needs consistent day to day medication, do not use this pharmacy. They are super nice in person, but maybe understaffed? I don't know. They don't answer calls ever. This is not an exaggeration, they do not answer phone calls. Voicemail box is full, I had to go to the ER one time because I couldn't communicate with them on getting a refill. They charged me for medication for a procedure they didn't have in stock and gave me a credit instead of reimbursement. I drove an hour from my house to get to this pharmacy for this medication and had to figure out how to get the medication before all the other pharmacies closed. I am warning everyone, do not go to this pharmacy. One time I had to reach out to the Pharmacy Director Stephanie Thompson on linked-in to get her to deal with a prescription for me because I could not get through to the employees there. The hoops I have to jump through to make sure I get my medication is beyond me, almost cancels out the anxiety meds I'm on. It's honestly terrible. And if there is a hurricane where evacuations are required, you will be out of medication for as long as you are displaced. I feel super hurt that I am treated this way and by the looks of it, I'm not the only one. I know for a lot of folks like me its an affordable pharmacy especially if you can't afford medical insurance, but the lack of urgency, the lack of reactive/proactiveness is not behavior that any pharmacy should exhibit."