The Philadelphia Center

"It's either your black your white or your nothing around here. I constantly get discriminated or get ignored for being Native American Mexican. They dont help you with nothing you literally have to go to another state to get better humanity rights"

"My job hasn't paid me in 3 weeks, I'm all out of food. It's cold and raining. My case manager is never in the office. My phone is off. I go in to try to get a new food card. Explain my situation and the receptionist, she tells me to call my case worker. Hopefully I'll get paid tomorrow. My support system which is this place, is often limp. Often unavailable. Often."

"When it comes to centers this has to be the worst unreliable source. The supervisors and case management has some major improvements to make. When calling, asking for needed help, or even advice, this entity only thinks about the lack of work they have to do. They never truly have the correct initiative to help the clients who they serve. When in a profession to help you should go above and beyond. No matter the stress, nor the criticism of others who aren't doing the same. A case worker and his/her supervisors should be willing to do what is best for the community. That is what the Philadelphia Center should be about. Currently all we have working there are non responsive, non emotional humans. Very sad."

"This is an AMAZING organization. Sabastian did my intake interview and was very knowledgeable and helpful with letting me know all the services and very nice in person. My case Manager Ms. Madison I spoke with her today and she is an angel we laughed and talked both were so eager to listen and patient with me on the phone. I started the process Friday and by today I'm already getting the help I need... Please keep up the great work and may God bless each of y'all for being there for people in need ! ❤️"

"The women answering the phone here are pretty unhelpful and rude. They act like it's a burden to answer the phone and God forbid you have any questions. It's similar to the government workers staffing places like the school board, public health department, DMV, or the VA. Secure in their jobs paid by our taxes and therefore they feel free to be rude and create ineffective and inefficient public services. I moved away from Louisiana so it's always a shock when I come back and have to deal with the incompetence of these types of interactions, which are notably worse here. And it's sad to think these women are the face of The Philadelphia Center, and what the local community has to deal with when coming here to confront a very sensitive situation, often the very worse moments of a person's life. I used to donate to The Philadelphia Center, until I had to call for a friend. Seeing the other side of it now...I don't think I can anymore."