Imperial Health
501 Doctor Michael Debakey Drive, Lake Charles, Louisiana 70601
About the Business
Imperial Health, located at 501 Doctor Michael Debakey Drive in Lake Charles, Louisiana, is the largest physician-owned multispecialty medical group in Southwest Louisiana. Our team of dedicated physicians and support staff work together to provide top-quality medical care to all patients. From primary care to specialized medical services, our highly trained professionals strive to deliver exceptional care to every individual. In response to the COVID-19 pandemic, we continue to offer testing at our Urgent Care locations with fast results and insurance acceptance. We are currently hiring for LPN and medical assistant positions, offering competitive salaries and benefits. Join our professional team at Imperial Health and make a difference in the healthcare industry.
Contacts
501 Dr Michael Debakey Dr, Lake Charles, LA 70601, United States
Hours open
Monday:
09:00 - 17:00
Tuesday:
09:00 - 17:00
Wednesday:
09:00 - 17:00
Thursday:
09:00 - 17:00
Friday:
09:00 - 17:00
Saturday:
09:00 - 17:00
Sunday:
Closed
Reviews
"Extremely long wait. I've never been here and plan never to come back"
"Don't go to the Coumadin clinic unless you like waiting to get your blood checked for over 45 minutes every time"
"Imperial health system is about getting your money, but not providing service. All post a sign that states patient cannot be over 15 min late. I am constantly being seen over an hour past my appointment time. Staff is not friendly."
"Today I left my job feeling bad from my sinuses draining in my throat and ears. I had just left work with my mask on and enter the building. I was asked loudly by a nurse if I was getting a COVID test and if so they do not have any testes, but on my arrive I notice someone getting a test. But I did not want a test just a shot or medicine for my sinuses. I told the nurse that twice and she was so loud everybody in the office just looked at her and me they came around the corner to see who the nurse was talking to I was embarrassed and left The nurse was rude….everybody that comes into your business does not have Covid-19’s . Please have a conversation with your staff because customer service is very important, if not corrected you will continuously lose customers."
"Billing is a nightmare. Imperial Health has acknowledged I do not owe them a balance, yet they have sent my account to collections and even after they said they will remove it the collection company has informed me Imperial has not removed it and if I don’t pay my credit will be negatively affected. We have been trying to get this resolved for a month now. Imperial gives us 3 different phone numbers each of which finds a way to tell us to contact one of the others. I had United Healthcare on the phone with them who explained they submitted my insurance information incorrectly as well. After which billing at Imperial told me I had no balance and any collections would be removed which has not happened. The Lake Charles office also said they would email me an account statement showing no balance but never did so. This has gone on for a month and we’ve spent many hours looking for a resolution with zero results."
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