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Holiday Inn Express New Orleans - St Charles, an IHG Hotel
936 Saint Charles Avenue, New Orleans, Louisiana, United States
About the Holiday Inn Express New Orleans - St Charles, an IHG Hotel
Holiday Inn Express New Orleans - St Charles, an IHG Hotel, is a modern and comfortable lodging option located in the heart of New Orleans, Louisiana. Situated on the historic Saint Charles Avenue, guests can enjoy easy access to the city's famous attractions, including the French Quarter, Bourbon Street, and the Garden District. The hotel offers well-appointed rooms with contemporary amenities, a complimentary breakfast buffet, a fitness center, and a business center. Whether visiting for business or leisure, Holiday Inn Express New Orleans - St Charles provides a convenient and welcoming stay for all travelers.
Photos of Holiday Inn Express New Orleans - St Charles, an IHG Hotel
936 St Charles Ave, New Orleans, LA 70130, United States
Reviews of Holiday Inn Express New Orleans - St Charles, an IHG Hotel
"I’ve honestly tried to give this place a couple chances to redeem itself, but it’s disappointed me each time. I booked a reservation here 2 months in advance only to find out they overbooked their rooms as soon as I arrived from my out-of-state flight. Temporarily homeless for half an hour in an unfamiliar area, I found another hotel to crash at (after paying even more money to get an Uber, which the hotel didn’t bother to cover after telling me they overbooked). I returned the next day because I was being paid funding from my college to stay here for the week. I told my concerns to the manager and asked to be compensated for the poor planning on their part, and she promised me a refund for the first night along with a free night for a future stay with any other Holiday Inn location. I would have given this hotel 5 stars if that promise actually followed through, but it didn’t. I found out a few days later that corporate was aware of the situation, and that they would give me both my refund and the free night in membership points. Slightly disappointed, I agreed to the compromise. However, now that I’m back in my original state, I found out they only gave back enough membership points to cover one night, and my first night was never compensated. I don’t earn much as a college student, and the fact my refund was provided in the form of membership points is extremely upsetting. I would have rather gotten the refund back in cash to pay for my daily grocery and gas expenses. What’s even worse is you can’t even call the hotel for questions and comments. Every time I call their phone, the voice message says that staff is in the middle of a call, but this happens every time you contact them, even if the lobby has no customers being helped. Having to pay out of pocket for the poor logistics caused by this hotel was very stressful, and honestly degraded my enjoyment of visiting New Orleans for a work trip. Consider finding another location to stay at. Edit: It's crazy that y'all can respond to my review yet not email or call me back to solve the issue. Improve your customer service."
"I just came home from NOLA and I can not WAIT to go back . Firstly I can not speak highly enough of all the ladies who were to kind and welcoming . I cannot speak highly enough about Charmaine Whitley, Antoinette , and Ruby .These ladies couldn’t smile enough while helping me . They are kind , approachable, and full of suggestions on things to do . When it came to location i do not think I could have picked a better spot . The street car passes by here so you can get to most places for cheap. This location is close enough and far enough from the French quarter . I plan to be back for long weekends and moving forward I’ll only stay here . Nice people , comfy bed , the water pressure in the shower could be a little stronger , but aside from that this was perfect ! And I thank all the ladies , especially Charmaine who I met first for being so hospitable."
"We stayed here to be closer to the Zulu ball. They’re parades going on and you needed a bracelet to identify your self as staying at the hotel. We were not offered a bracelet upon check in. The staff was extremely rude to me when I asked about getting a bracelet. I was disappointed in how I was treated especially after seeing the staff being nice to other guests. The location of the hotel is great and I was pleased with every other aspect of our stay. Perhaps staff should undergo training to be hospitable to all guests. We paid to stay there just like everyone else."
"Very pleased with our one night stay at the Holiday Inn Express. The location worked great for our trip: minutes from the Amtrak station where we arrived and then a quick ride to the Cruise port for our embarkation. There were several nice dining options within east walking distance. Our room was clean, comfortable and quiet. The bed was ultra comfortable. We had a nice size fridge, a microwave and we enjoyed HBO on the TV. Whitley at the front desk checked in with us to make sure we had everything we needed. Will definitely use this hotel for our next cruise out of NOLA."
"I had the pleasure of staying here before and after my cruise. The whole experience was great. The general manager was so awesome and personable. And that same southern hospitality was given by every staff member I encountered. I was with a large group and everyone was very pleased. This will definitely be my hotel of choice when I visit New Orleans. Steps away from the trolley, museums, shopping and restaurants."
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