Hampton Inn & Suites New Orleans Downtown (French Quarter Area)

"Diamond Member - This place is a complete dump. Refused a bottled water, thats a first. No towels, shampoo, or body wash. Had to call, then ask a room attendant, then go down to the desk and was told I would get it later bc I was ‘on the list’. Breakfast was a disaster. Just overall avoidable Edited after response. Room was booked as Double Queens. The beds are actually Full Size and not Queen. If you are intending on having to share a bed, best to make sure that you’re comfortable being on top of one another because they are not Queens like promised"

"Nice modern and clean hotel located 2 blocks from Canal Street which is perfect because you are far enough away from the constant noise and smells and close enough to walk to basically everything in the French Quarter. Our 2 bedroom queen room was clean, refreshed daily, and very spacious. Free breakfast was tasty and hot and staff were attentive and quick to respond to any issues. Would definitely recommend stating here."

"Nice looking room, but dimly lit with no means to make it brighter. Anemic (though typical) shower. Good included breakfast, but only apples as fruit, no variety. Biggest complaint was Housekeeping. My group (of 30) complained about their rooms not having towels, cloths, soap bars, shampoo restored daily. Multiple complaints to the desk were fruitless. Passed on? Who knows. Addressed? No. Writing this after reading Hampton's response: Pretty obvious from reading the reviews left by others that my complaint is all too common and reoccurs constantly. Whatever they say they are doing, it isn't getting done."

"This was my second visit to this hotel, I will never stay here again. Upon arriving 7/21/24, I had a security/criminal issue in the lobby. I tried to speak to the General Manager twice. The onsite staff refused to allow me to speak to the General Manager. There are only two reasons I can think of as to why I would not be allowed to speak to the General Manager about criminal activity in their lobby, neither reason is acceptable to me as a guest and Hilton Honors Member. In addition to the activity, I found the smoke detector in my room was covered with a plastic bag, which would probably prevent it from working. The keypad and battery pack for the in-room safe fell to the floor when I touched the keypad. I completed the satisfaction survey sent to my email address by Hilton after my stay, a week later neither Hilton nor the location manager have responded. Stay here at your own risk."

"This was one of the best hotel experiences! Hotel was a block away from Canal and two blocks from Bourbon. Location was everything and the staff was so nice. Hot breakfast with grits, sausage, eggs, bacon, bagels, fruits, yogurt and muffins everyday. Bed was not the most comfortable in the king suite. Went for Thanksgiving and enjoyed every minute! Will stay again."