Sheraton Metairie - New Orleans Hotel

"Staying at Sheraton Metairie New Orleans was an exceptional experience. The hotel's comfort, impeccable service, and convenient location made my visit truly enjoyable. From the well-appointed rooms to the attentive staff, every aspect contributed to a memorable stay. I highly recommend it for a delightful and relaxing accommodation."

"This Sheraton Metairie does NOT live up to the Marriott brand. Front desk staff does NOT have a "can-do" attitude. While attempting to check-in after 1pm or at least get info on availability of my Mobile Key the front desk states "no one checks-in til 3pm." She could be polite and offer bellhop service but shes too busy staring at her computer and talking to her colleague. Several hours prior to our arrival I took advantage of the Bonvoy app to request additional towels, washcloths, hand towels, soaps, toiletries and pillow preferences. None of my requests were in the room when we finally arrived back at the hotel for check-in at 11pm because we were out enjoying Mardi Gras. Shower curtain was torn and the bedroom curtain would not completely close. Not only were my Bonvoy app requests not granted or observed but we only had 2 bath towels, 1 hand towel and zero wash cloths. It reminded me of staying in a hostel; not a Marriott property. I checked-out via Bonvoy app but upon leaving the hotel by the front desk, none of the 4 ladies at the front desk even acknowledged us or our departure. The 4 of them were busy talking amongst themselves. The parking garage and outdoor trash cans are disgusting. There is black oil stains and debris in the parking garage with zero safety/security measures in place. We were never offered any amenities or told or offered food, beverages, workout room so we didn’t take advantage of those options."

"The rooms are nice, pretty and look clean. But the bathrooms. Not sure if there is mold? But the ceiling is disgusting and there is basically NO water pressure. In the shower of faucet."

"Rooms nice, unfortunately no microwave or mini fridge, we were informed there is a microwave downstairs. There is restaurant on site serving awesome breakfast and crew is very patient and delivered great customer service. Location is great especially based on fact we had no car break in as last stay in downtown area of New Orleans. Front desk also awesome."