Quest Diagnostics

"I don't appreciate the staff being rude to my mother. To be specific Crystal. I'll be reporting this issue to HR."

"Rude staff. Needs to learn that when working in the medical field may have to deal with someone who isn't feeling well or may be saying things due to the nature of illness."

"Was sent here by my doctor. They gave me a cup for a sample when I try to drop off the sample, first, I’m told I need an appointment, so I make one and come back the next day. The next day, I’m told that I’m supposed to have paperwork long story short, they won’t except my sample, and tell me they’re happy that I’m leaving. Worst attitude I’ve ever had in the medical field."

"Why give the option on the kiosk for walk ins if you aren't going to take them. There was absolutely nobody in the waiting area but me. Nobody was at the front desk to assist or answer questions, they were all in the back carrying on in loud conversation that I could hear from the waiting room. Over 20 minutes I waited until someone just happen to pass by to see me waiting in the waiting area. I was then told that I needed to make an appointment. Again, "nobody" was waiting except me. In the 20min that they were lolly gagging, they could've drawn my blood. This place is ridiculous."

"I walked in & had to wait 5 hours for an appointment, that was fine. I went in and the attendant had a mask on so tight her speak was slurred. If you asked her to repeat herself, she was rude. Recognizing drug testing for a new job is important and rules must be followed, she treated me like I was being put in prison. (68 year old professional). You have four minutes and she was rude making sure I knew I had to hurry, unfortunately I went on a 30 mile bike ride while I waited, became dehydrated, & could not give enough of a sample. She was so rude, I just left. Doing it again at another facility. There is Never a reason to be rude."