OYO Townhouse Donaldsonville - Gonzale 2179 Louisiana 70, Donaldsonville, LA 70346

"I’m not one to usually write reviews but after what happened today with Oyo Townhouse Donaldson, I figured I would warn others of what happened. I made a reservation for my boyfriend who is out of town working and the lady sent me a link to pay and to possibly get a discount on the room. I was also told that you could be 18 or older for a room along with the fact that there was no deposit. My boyfriend got to the hotel and was told that there was a $100 deposit. They also told him that he could not have the room due to the fact that he is 21 and apparently you are supposed to be 23 or older. I immediately called the hotel and asked why I was not told that you have to be 23 or older along with the $100 deposit. The lady hung up on me. I called back 3 times and each time they would answer the call and immediately hang up. On the fourth try, they finally spoke to me and I asked for a refund on the room. After a while of waiting they told me that I have to wait 24-48 hours to get the money back. Me and my boyfriend are in a tough financial spot at the moment so that was all the money we had and he still needs a hotel room. So I called my bank about the refund and they told me that the only way they can give the money back to me quicker was to call the hotel back. My bank needed the hotel to personally email them the information along with the reason for the refund. With that, I called the hotel and told them what the bank told me. The woman completely disregarded what I told her and tells me that I need to wait 24-48 hours and proceeds to hang up on me. I have never dealt with such an incompetent hotel in my life."

"I booked 2 rooms through priceline. When I was checking in they said they didn't have my reservation and that there was also a $200 deposit. I contacted priceline and they canceled my stay. I never received my money back due to the hotel saying I never showed up. Rip of All around."

"Location was convenient. The receptionist was extremely friendly. Hotel bathroom had visible dirt on the floor. Lots of rust tarnish on various items including toilet paper holder. No interior lock on hotel door."

"This place needs to close down get completely renovated restaffed etc…the experience was horrible using profanity, do not know how to greet customers elevator don’t work no pool not clean a man was boiling food in the front of the facility the doors to the entrance glass broken Fam on the floor let over food in the breakfast area this isn’t the way a business is suppose to run was told that the company keeps the peoples deposits for 21 days if they get it back so the front desk clerk keeps it on a locked draw she says the people steal. I would not recommend my dog stay here."

"The receptionist weirdly pushed us to do the deposit in cash, and how we'd only get a partial refund ($50 of $75) paid in cash saying allegedly that the hotel chain doesn't release deposits paid with a card. It felt slimy and like a con by the receptionist to make some money on the side. I had to push back to pay in card and for the record our deposit was promptly returned without an issue. The hotel itself wasn't great even for the price. On the plus the non-smoking rules felt well enforced and the bed and shower were decent quality but the floor was sticky everywhere. They clearly never mop the floor. More than anything though they need to crack down on sketchy behavior like that for the receptionist."