SpringHill Suites by Marriott Baton Rouge Gonzales

"They did comp 1 night of each of our rooms, but I'll still write for others to see. 1 room asked for deep cleaning because it was so nasty and it was still nasty after. The showers had hard water or soap stains or something, and the shower doors don't close right. Another room had a broken bathroom lock, broken light switch cover, and the fire suppression sprinkler had part of it coming off. 1 outlet had its cover coming off because it wasn't screwed in. Also the microwave time wasn't set. We got moved to another room which had the following problems: the phone jack was reportedly broken by their renovation crew so we had no phone. There was another light switch cover broken (the switch was hanging out so you could see the wires inside). One of our many lights was plugged into the wrong outlet so it was always on. The filters for the AC didn't go in all the way. It was so unclean there was hair from a previous guest on the floor and in the shower. There was still chicken and rice on the floor by 1 bed. The sheets for the pull out bed had red splotches. Neither room had extra pillows for the pull out. The staff gave a whole new bedspread including pillows. In general the craftsmanship on whatever recent renovation went on was shoddy. There were paint splotches, doors hung incorrectly, the lights plugged in wrong, one reading light wasn't installed right so instead of being adjustable it just stressed the wires, etc etc. The closet is needlessly deep, and the 2 queen bed room was so cramped. There was almost no walking space to get around the beds. The bathroom door is translucent (and huge) so if the light is on, even with the door closed it brightly illuminated the room at night. The locking mechanism even when it's not broken is a finnicky hook mechanism so you have to pull a bit to check it actually grabbed what it was supposed to. Even when it did lock there was still a gap in the door. There were so many plugged in lights that I only had 3 outlets total by the beds. Each bed uses 2 and the lamp uses 1, so 5 plus are occupied by the room. So if you actually have 2 people in each when bed, somebody doesn't get an outlet. Luckily my battery bank could charge and be charging, otherwise I wouldn't have been charged up for my trip. The breakfast was overall good, but the bananas looked gross."

"I stayed at this location from 2/9 to 2/12, from the night I got there until the morning I checked out I voiced concerns about the cleanliness of my bathroom. I was told Andi at the front desk that she would have my room cleaned Saturday morning, once I arrived back at the room Saturday night my bathroom was still dirty. I brought this to her attention Saturday night and she assured me Sunday morning my room would be cleaned. Upon arriving back Sunday evening, the room had been straightened up, and clean towels had been placed in the bathroom but it was still dirty. There were urine stains around the toilet that were never cleaned, stains all over the floor, strands of hair in the shower, tooth paste stains all over the sink, just a poor cleaning job over all. I paid for my room and ended up using my friends bathroom next door the entire weekend because of how dirty mine was. I also brought this to the attention of the manager Joe. He and Andi were both very professional and apologetic for the inconvenience however, the fact that something as simple as having a clean bathroom during my stay was not properly addressed does not sit right with me. I have videos of the condition of my bathroom but Google won’t allow me to post them."

"I was greeted by a friendly front desk clerk.The room and property were clean. Staff was great,breakfast buffet was well stocked and kept tidy. Perfect location for shopping at the outlet mall. Loved the Christmas Tree in the lobby!"

"This hotel would have been ok except the breakfast was so bad and the carton of milk was spoiled. Real half and half to put in coffee or tea would be a huge improvement. I wish hotels would either do a decent breakfast or stop doing it altogether. Walls are thin so don’t stay here at a busy time - i could hear my neighbors TV."

"I always love staying at Springhill suites. This property was the worst. Pool was dirty, water seemed clean but bottom was so black. No one could use it. My room was not clean on day I was told. Bathroom floor wasn’t clean at all. Only left towels, no coffee, cups or sugar, creamer. Did empty trash. Didn’t wipe counter tops on coffee bar or bathroom. The shower head is way to high. Could not move it, water sprayed in my face, wet my hair, it was horrible. Tv didn’t work. Was told to unplug it, ha didn’t do anything. I’m very disappointed in this property. Breakfast was great as always. Desk employees were always pleasant."