Hampton Inn Gonzales,

2634 W Outfitters Dr, Gonzales, LA 70737, United States

"Service is terrible... the night desk lady Michelle was very rude when I call about no hot water. I attempted to warm my room so I could take a cold shower and realized the heat doesn't work either... I called about the heat and again got more attitude and no effort to accommodate... after working in a refinery for 12hrs and not able to take a shower then to be met with attitude... unacceptable"

"The service at this hotel was really fantastic. I want to thank Betty for helping me with anything I needed a pen, a snack… They are redecorating this hotel, but it was very clean, and the service was fantastic"

"Front desk and other staff is wonderful, rooms however are a nightmare. I usually stay Hilton, well I definitely won’t stay here again. My room is nasty, floor is disgusting I don’t even want to walk around without shoes, bathroom is and was disgusting. The smell of my room is terrible and the wall or ceiling has a constant dripping sound, also my bed is completely ruined on one side (like it’s sloped so bad you’ll roll in the floor almost). Barely any hot water and no water pressure. I’m shocked this is even a Hilton hotel I’m disgusted and so happy this is my last night here. I used lysol on everything and even the smell of the room won’t go away, I will be returning to this area for work Monday and I will never stay at this hotel again. Staff was great, property run down, not clean, makes me feel disgusting like a cheap motel."

"Only stayed 1 night here after an LSU game, but the room was nice & and clean, as was the rest of the hotel. Friendly desk clerk & wonderful breakfast. Could possibly use a bigger parking lot. Overall great!"

"Very friendly staff, clean room, good breakfast and good parking. The room was ready, check in was smooth, and the only issue I ran into (dead battery on the card reader) was quickly resolved for me. The front desk at my check in was awesome and I hate that I missed her name. Great experience!"