Quest Diagnostics

"Timely, considered, skilled, compassionate. I test every (2) months. Exceptional Service."

"Most humiliating experience EVER. Had an order for a urine culture & sensitivity. Checked in (via kiosk-no employee in sight) before my appointment time. Lobby had 4-6 people waiting. I have bladder cancer therefore I experience major pain when I need to empty my bladder. Since no employee was available and the door to their clinic area was locked, I had to wait in pain. When it became totally unbearable, I had to knock on the door and ask to be allowed to use their bathroom. Of course this was in the lobby therefore EVERY customer there now knows I have "bathroom" issues. This was very embarrassing for me and I feel that because of the manner Quest runs this office, my dignity and respect mean nothing. Really, I have been an RN for 45 years and would NEVER accept my patients being put in this situation. Shame on you Quest."

"Not allowed drop off samples. Staff not wanting to be bothered. Want you to make an appointment and come back later. Obvious the staff try to run off customers to avoid work"

"I went to this quest center in Lafayette. I arrived late for my 11:30 appointment but only by 4 minutes. When I tried to check in on the tablet up front it said I was more than 10 minutes late and had to reschedule. There was no one manning the front desk so I tried again with the same error. No one came out to grab another client until 11:38 when I told her the issue she tried the tablet again and said that I was more than 10 minutes late. She looked at the clock saw it was 11:38 and I showed her my paperwork saying my appointment was for 11:30 and it has clearly not been more than 10 minutes. She said that there was nothing she could do. She said checked in the people before me so I was clearly lying and I could just reschedule if I wanted. I’ve been at this center before but I have never felt more embarrassed and dismissed than I did today. This is the only quest center in my town but I’d rather drive an hour to the next town over than be treated the way I was today. I walked out of the office today and I do not plan on going back. If that is the way they treat clients coming in then I would not want them anywhere near me with needles that could cause me harm."

"Aside from zero customer service at the local location, Quest is not to be trusted. Results from a test came back with major errors. They were so off that my doc reordered the test for the next day. This time, the results were correct. It appears that they either made errors in the lab or mixed up my sample with someone else’s since the results were so different. Had this been a job requirement, I would have been fired! I paid for the first test, but I should not be responsible for the second test since it clearly shows errors on their part. I tried calling them, but I could not speak to anyone who could do anything. I searched online for emails for company executives, I wrote to them, but no one replied. I submitted the issue the Quest portal, no one answered. Now, they have turned this over to collections. I don’t want my credit ruined, so I don’t know what else to do but pay them, then sue them in small claims court. I doubt that they would hire an attorney to show up, so I hope to win. As far as the Lafayette location, there is NO customer service. There is literally no one at the reception desk. There is only a device similar to an iPad to check in. I’m skilled with technology, but what about older people who are not? There is also no way to speak to anyone at the local location by phone or even by going there! Between the total absence of customer service, **careless testing,** and refusal to be accountable for their mistakes, I really could not imagine that any lab could be worse than Quest."