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Red Roof Inn & Suites Lake Charles
269 Louisiana 397, Lake Charles, Louisiana, United States
About the Red Roof Inn & Suites Lake Charles
Red Roof Inn & Suites Lake Charles is a cozy and comfortable lodging option located in Lake Charles, Louisiana. Situated at 269 Louisiana 397, this hotel offers a range of amenities for guests including free Wi-Fi, complimentary breakfast, and a relaxing outdoor pool. The rooms are spacious and well-equipped with modern furnishings, ensuring a pleasant stay for both leisure and business travelers. The friendly staff at Red Roof Inn & Suites Lake Charles are dedicated to providing top-notch service and making guests feel right at home during their visit to this charming Louisiana city.
Photos of Red Roof Inn & Suites Lake Charles
269 LA-397, Lake Charles, LA 70615, United States
Reviews of Red Roof Inn & Suites Lake Charles
"TOTAL NIGHTMARE We were just passing through, traveling across the country since my husband is in the military- with my baby and pets, I am also 35 weeks pregnant so we aren’t traveling light. We stayed at 7 hotels before this and NEVER were we treated so poorly. Upon arrival I noticed the shower handle was broken and there were shards of metal broken so my husband called and asked if they could move us to another room after unpacking the car. They said no that they were fully booked which immediately I knew probably wasn’t true since there were only a handful of cars in the parking lot. They called us back and told me I would need to stand in the hallway with my two pets including a large German shepherd and my cat and my one year old toddler while a maintenance worker came to “fix” the handle. I told them that I would much rather switch rooms so we could decompress after our long drive as it’s a huge inconvenience and there was a hazard in my room I had to stop my child from injuring herself. She told me again she was sorry and there were no rooms available and that’s when I told them I checked online and could see they had vacant rooms. Then someone else came on the phone and started yelling saying that if I wanted to complain to get an upgraded room I would have to pay for it. I told them I would like to leave instead. So my husband went to pack up the car which took him around 20 minutes. During this time two people went outside to the parking lot and harassed him and told him that they would watch our things so he could go upstairs and get me and the pets and the baby from the room. He told them that they would have to wait 10 minutes until he was finished packing as he wouldn’t have his wife standing in the hot sun trying to contain a dog, a cat, and a toddler while super pregnant. The only good thing I have to say is that they didn’t give us a hard time with the refund. By the way, I was curious so I looked to see what the price difference was between the price I paid and the price for their “king suite” it was $6… this just tells me their priorities and it’s not the satisfaction and comfortability of their guests."
"Very convenient 1/4 mile off I-10, Exit 36. Brand new bldg, 1st pet free, 2nd was only $10. Excellent price with breakfast included: waffles, toast and English muffin, several juices, coffee, yogurt. VERY CLEAN, large rooms. You won't be disappointed. I recommend you call a few hours before you arrive, reservations are recommended."
"The price online said $60, we get there and it's $80 instead. The room looked like it had been painted by someone who had never painted before. They told us that there was complimentary breakfast from 6-9 AM, it was a joke. Not a single ounce of protein anywhere and no eggs. The milk also tasted slightly off. There was a random unlabeled juice, some cereal, a waffle station, and toast. I'm not asking for a buffet but at least provide some protein or fruit or something. We also only received two sad, flat pillows per bed and they were barely enough for one person to use. At least the room was clean I guess. I would stay here again if I had to, but luckily I probably won't have to."
"This is a very affordable hotel. Don’t expect anything above 3 star hotel. Issues: Very noisy hallways!! The tile floors on the hallway answer my question of why majority of hotels lay carpet down instead of ceramic tiles. Because it is a very affordable hotel, some occupants are very loud. Breakfast is not what I expected, but to be fair, you get what you paid for. At check in, receptionists wasn’t having a good day so her attitude was not pleasant. Pros: Very comfortable beds. Clean rooms Affordable Good location. I just feel that I paid extra to stay at a hotel that offers breakfast but I got disappointed with their options."
"Wonderful late check in by Miss Amanda, morning breakfast was waffles, cereal, white bread, package cinnamon rolls and oatmeal. No sugar free options but coffee. Clean comfy rooms and wonderful staff!"
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