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Home2 Suites by Hilton Lake Charles
1200 West Prien Lake Road, Lake Charles, Louisiana, United States
About the Home2 Suites by Hilton Lake Charles
Home2 Suites by Hilton Lake Charles is a modern and stylish lodging option located at 1200 West Prien Lake Road in the vibrant city of Lake Charles, Louisiana, United States. This hotel offers spacious and comfortable suites with fully equipped kitchens, free Wi-Fi, and flexible workspaces, making it ideal for both business and leisure travelers. Guests can enjoy amenities such as a complimentary breakfast buffet, outdoor pool, fitness center, and a 24-hour business center. The hotel's convenient location provides easy access to local attractions, restaurants, and shopping destinations. Whether you are staying for a short visit or an extended stay, Home2 Suites by Hilton Lake Charles ensures a relaxing and enjoyable experience for all guests.
Photos of Home2 Suites by Hilton Lake Charles
1200 W Prien Lake Rd, Lake Charles, LA 70601, United States
Reviews of Home2 Suites by Hilton Lake Charles
"This was the 2nd time we stopped here on our way to Florida. It's a great location, not far from the highway. It accommodates my family of 5 well. Their beds are comfortable, and it's nice to have a free hot breakfast!"
"I WAS VISITING A FRIEND THAT STAYED IN HOME2 SUITES AND I OVERHEARD THE FRONT DESK LADY WENDELYN WEBB AND A INSPECTORE NAMED KRYSTAL FOR HOUSEKEEPING TALKING ABOUT GETTING ANOTHER HOUSEKEEPER FIRED BECAUSE THEY ALREADY GOT ONE FIRED BECAUSE OF A HOUSEKEEPER THAT WORKS AT HAMPTON NAMED CHAZ. OTHER THAN THE DRAMA HOUSEKEEPING IS DOING A WONDERFUL JOB THE ROOMS ARE CLEAN EVERYTHING IS KEPT UP. DOES ANYONE KNOW HOW TO GET INTOUCH WITH CORPORATE ABOUT THE EMPLOYEES THAT ARE STARTING MESS AND DRAMA? I REFUSE TO STEP IN THAT HOTEL AGAIN IT ISNT RIGHT TO HAVE 3 PEOPLE BULLY THE HOUSEKEEPING STAFF THATS CLEANING ROOMS AND MAKING THE HOTEL PRESENTABLE"
"My stay was amazing. It was a young lady that works most nights. She was very helpful and accommodating. My iron didn't work, so she left her post to find me another. Always had a great attitude. The rooms were great and I love the gym. I'll be back in one week."
"I was going to be in town for work and had a reservation for one night. The morning before I am supposed to leave, I fell down the steps and broke my ankle, so I am no longer able to travel. I had to cancel the reservation through my travel agent and was informed that I was still going to be charged for the room for the night, as they have a 48 hour cancellation policy. I thought if I called the hotel to explain what happened, they would maybe be able to waive it. I spoke to someone at the front desk and explained the situation. The representative was very rude and unempathetic. She kept saying how it is policy and there is nothing she can do. I asked if a manager would be able to assist and she stated that there is nothing that they are able to do either. Now, I understand the policy and appreciate the representative abiding by it. However, some understanding would have been appreciated, as some things are just out of your control. I did not choose to break my ankle and some understanding from the staff at the hotel would have been appreciated and hospitable. I chose to stay at this Hilton, as Hilton is my preferred hotel now as I travel more for my profession and I know that I will always get great service. Unfortunately, this was not the case at this hotel. I am disappointed that there was no grace from the hotel. When I am back in this area next month for work, I WILL NOT being staying at this hotel and will be booking elsewhere."
"Great service. Had a minor issue checking in and Stacey the House Keeping Manager took great care of us. She was friendly, kind and very helpful. She stopped doing what she was doing to make sure we were good. They have the right one in charge. Felicia at the front desk also helped make our stay a pleasant one. This is a great hotel option (especially for extended stays) that is clean and a good location when visiting Lake Charles, LA. This was my first time at this hotel but if I have to visit Lake Charles again I will be happy to stay at Home 2 Suites. Thanks!"
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