Candlewood Suites Alexandria, an IHG Hotel

"Hotel staff were accommodating and friendly, always a happy face to greet you good morning. The rooms were nice aside from the peeling and ripped chairs. Someone broke into my hotel room twice, both times while I was in the room (this was 1230 am), there were no cameras in the hallway to catch the person who did it. The only thing stopping them was the metal latch on the door since the deadbolt did not fit into the slot in the door frame. If you are traveling alone and/or value your personal safety I would not recommend it. Staff were very kind and supportive when I explained what happened but I was appalled to hear that none of it was caught on camera as there was no camera by my room."

"First room was not cleaned. Wet wash rag and towels on floor. Mirror nasty and bed had been laid on. 2nd room someone opens door with room key. The latch was locked, so it prevented the person from entering. I looked out the peep hole didn't see anyone, so I opened the door. It was the employee that checked me in. I called downstairs to find out what was going on. The lady said it was her and the computer was showing that no one was in room. Will never stay here again."

"Well the room I was in the smoke detector fell out the ceiling out the blue. We had to hunt them down for two light bulbs. One by the bed and the one over the desk. The shower curtain was to small I mentioned that because it was very aggravating to have water all over the floor because of a shower curtain and then have to use your towels. Then I we had to hunt them down for towels. They're short on staff also Holiday inn express is owned by the same company. They supposed to link together Holiday inn does the breakfast and they have the pool so candlewood suites guests go over there and candlewood does the free laundry. One morning Jennifer who was at the front desk at holiday inn express she was the most rudest person I've ever met. She had told my fiancee that they couldn't have breakfast. Breakfast wasnt over until 9:30am it was 9;10am it was so embarrassing and frustrating to have to argue with her over food as early as it was.... she out the cherry on the top also whole time she was on her cell phone in front of all the customers looking ghetto all she was missing was bubblegum"

"If I could give zero stars, I would. Our family reserved and paid for a room on the way home from a road trip. The hotel overbooked and gave away our room, so when we arrived, exhausted, we were told there were no rooms available. Due to a storm and nearby power outages, there were no rooms in the area either. We ended up just driving all night, which is not an ideal situation. I don’t understand how hotels can overbook and leave families stranded. We made the best of it for our kids, for memory sake, but what this company did was just wrong. There were 5 other families in the lobby with us that were in the same predicament."

"The primary purpose of this review is to highlight their surprisingly well-equipped exercise room. It it clean, well-maintained and supports a variety of exercises. Even a water fountain and scale are provided. It handily surpasses the exercise rooms of many hotels a star higher. The rooms are what you would expect for the price and location. I did not encounter any significant issues."