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Brown's Furniture Showplace
616 Macarthur Drive, Alexandria, Louisiana, United States
About the Brown's Furniture Showplace
Brown's Furniture Showplace is a premier furniture store located at 616 Macarthur Drive in Alexandria, Louisiana. As a leading home goods store in the area, we offer a wide selection of high-quality furniture and decor to suit every style and budget. From cozy living room sets to elegant dining room tables, our showroom is filled with top brands and unique pieces to help you create the perfect look for your home. Visit us today to browse our extensive collection and experience exceptional customer service from our knowledgeable staff.
Photos of Brown's Furniture Showplace
616 MacArthur Dr, Alexandria, LA 71303, United States
Opening hours of Brown's Furniture Showplace
Monday:
09:00 - 18:00
Tuesday:
09:00 - 18:00
Wednesday:
09:00 - 18:00
Thursday:
09:00 - 18:00
Friday:
09:00 - 18:00
Saturday:
09:00 - 18:00
Sunday:
12:00 - 17:00
Reviews of Brown's Furniture Showplace
"Staff was very friendly and helpful. All my concerns and needs were addressed. I purchased 2 rockers. They are very comfy and so far are very satisfied with them. Thankful for the helpful staff. Carey, Alfred, Eugene, Jonathan. You guys were great."
"My boyfriend and I stopped by yesterday. The salesman approached us and was telling jokes, which was fine. I told him we were looking for a sectional and he says "This one you're looking at is a sectional". I said I didn't really care for it. He leaned toward my partner and said "I feel for you man", and shook his head (yeah, really). I tried to ignore it and went to the next sectional, passing quickly bc it wasn't what I was looking for. He sighs deeply and turns toward my boyfriend, shaking his head again. I'm not exaggerating. We had excellent customer service experiences at every other furniture store. Steer clear of this one."
"After visiting all of the furniture stores in Alexandria, I returned to Browns to make my final decision. They were very patient with me. I never felt pressured to make a decision. They had a great selection that was in stock! Now we have 2 comfortable Lazy Boy recliners for our RV!! Prices were very reasonable as well."
"Buyer Beware!!!!!! A 1-star rating is being nice! Bob the manager at this location talked to us on the phone or dealt with us in person no less than 10-15 times over 4 months and every time Bob had a new lie to tell without hesitation. The longer it went the more absurd Bob’s lies became. Our chair was delayed because of the oversea tariffs on fabric!! Bob told us the service man came to our house to fix our brand new chair, but we assured Bob no one had come. Bob then said someone did come but no one was home. We asked why didn’t someone call first and the lies kept coming...Bob said they called us twice and no one answered. When we talked to the service department face to face, the man told us they haven’t been to anyone’s home for service in 2 years and had never been given a call. Bob provided the worst customer service experience by far we have ever experienced."
"We purchased a 3 piece sofa set on 7/6/2019. The guy that helped us was named Tyler and he was a pretty nice guy. The manager also seemed nice, but I cant remember his name, he made it seem as if we had come to the right place to purchase furniture. We paid cash for our furniture and even picked it up ourselves, but when we got it home, we had a pillow missing and a hole in our chair with tape covering it up like they knew it was there. So I give the manager a call and let him know about both things and he kinda insinuated that we misplaced the pillow. On top of that he promises a new chair by that next Friday and then calls and tells us later that it would be 4-6 weeks before we could get one but we could gladly keep the one with the hole in it. Worst business ever, never doing any business with them again. I'd advise anyone to never go to Brown's furniture in Alexandria."
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