ABX - Marshall

"We had hail damage from March of 2023, I took our vehicle to get an estimate and was told it would take a minute to get parts in and that was fine. Finally they called me that the parts were in but once I took the truck, they realized they had made a mistake where the correct parts were not ordered and that they had to order additional parts as well that took over three months to come in. That was fine too. Finally they had the necessary parts and my husband wanted additional work on his truck that we paid out of pocket for. They had to correct the paint job because when they pulled the dents out from the truck they left residues and had my husband not inspected it, they would have left it like that. My husband was the one in contact with the manager, Jon Shell, while he stated he did not see the issue with the paint, but after my husband repeatedly pointed it out, they were able to fix and my husband was happy with the work. The only thing left was to change the emblems on the truck which had already been discussed. They contacted my husband that the vehicle was ready. I went to pick it up and before I inspected it, I went ahead and paid the $3,670 on the separate job on top of what the insurance had paid that was $26,000. They had not changed the emblems as my husband and Jon Shell had agreed on nor placed the emblems taken off the drivers side to paint the door back on. Jon Shell stated he would not change them out because of the paint job nor would he place the emblems taken off by them back on. He was rude and undermining to my husband using curse words and stated that since everything was paid he would not touch the vehicle nor would he offer warranty for anything. The ladies in the office were polite when I went to pick up the truck but when I went inside after noticing the emblems, I got an attitude and not one soul offered a polite word. If an establishment is not able to do what the costumer is wanting, they should be upfront about it. They should not say they are able to do it and then turn around and do something else and then be unprofessional and impolite when they are questioned and be so undermining to their costumers. I left feeling belittled and unhappy with the attitude and service given. Employees need to make sure they are treating everyone with respect, dignity and being professional. I hope it wasn’t our race that impacted the way they treated us. I understand the customer is not always right but I think an establishment should have different ways to handle conflicts and come up with solutions instead of just washing their hands off the problem of unhappy costumers especially with the job being an almost $30,000 job."

"If y’all happen to find yourself in need of auto body repair this is the place you want to go. They are all so customer friendly and honest!!!! They honor their work!!! That kind of integrity is rare but I can tell you have it it triplets! And the enterprise next door is equally as amazing. Thank you Kate for all your help."

"0/10 would definitely not recommend the car was still had mud all over it from the accident the paint is peeling off my wheel and air bag light comes on and will not fix I definitely do not recommend them! Literally was told come pick up my stuff because they are not going to fix it. Was pretty much told I was a liar"

"Did an excellent job on my mustang. They took some deep scratches out of the body of my new car. The paint match was perfect and I can’t even tell. Service was excellent. I would recommend anyone to go there."

"I requested a quote to repair previously repaired damage (by another shop). A week later set up an appointment to have work done. Caitlin in the office was super professional & helpful. The work was completed on time & on budget, & I received updates throughout the process. The final results were absolutely perfect. Exactly how things should be done."