CVS

"Went to urgent care and had my prescriptions sent to CVS on Jackson as usual. Went to pick them up and they were closed at 7:30 when the sign says 8pm, the internet says 10pm and the phone also says 10pm. Now I have to wait 12.5 hours to get my medicine… RIDICULOUS! I will be changing pharmacies."

"Just done. I have been going here for years. Needed an emergency prescription filled at 7:00. They don’t close until 10;00. I call Kroger and they closed in 30 minutes and said bring it we’ll fill it. I was in and out in 15 minutes. 3 times in the last couple months I’ve gone in to pick up a prescription before closing and they were closed HOURS early. There was a woman in the store livid because she drove 30 minutes to pick up a prescription at 7:30 and they were supposed to be open until 10:00. Do not use this pharmacy. They say they are short handed. I get that but they have been saying that for 2 years. Hire these people some help. They are overworking the staff that is willing to stay. I would not work for this company either"

"This is the worst pharmacy EVER. They need to completely shut down this location. My daughter has epilepsy and has to have her meds ON TIME. This pharmacy never has them ready on time- and getting someone on the phone is impossible. I have literally been on hold for HOURS before and they never picked up. I actually stayed on the line while I drove in to town to go in the store and speak to someone in person. I was still on hold when I finally got to the counter in the store (after waiting in a long line there too). I have been hesitant to switch pharmacies because I know I can find a CVS anywhere- but after today- I’m done! My daughter has been without one of her seizure meds for 5 days and I’ve tried to talk to someone every single day and still haven’t reached anyone. I’m on hold as I’m writing this review. I’ll probably still be on hold when I drive into town later to switch pharmacies."

"This is the WORST CVS pharmacy that I am now having the unfortunate pleasure to deal with. Not only are they WEEKS behind on filling prescriptions the staff has the unmitigated gall to have unpleasant attitudes to match their unprofessionalism. I attempted to have my medication profile moved from my old CVS which is out of state to this location via phone, and the staff REFUSES to answer the phone. After attempting 3 days to accomplish this via phone, I visited the store to get the ball rolling. The staff acted as if I was asking them to carry boulders on their backs. I inquired why the phone was not being answered I was informed by the pharmacist that "they are too busy" to answer the phone. I couldn't even hear the phone ringing in the pharmacy, why because I the ringer was OFF! The pharmacist actually tried to over talk me when I brought this to her attention and make excuses such as "you will only be put on hold". So after receiving text messages that my prescriptions were ready, I proceeded to the store only to be met with a lengthy line full of disgruntled consumers. Myself included, I waited in line for over 30 minutes to be told that my prescriptions still were not ready, although I received text messages the day before stating they were ready. I was told by one staff that it could be expedited and would be ready in 20 minutes. While waiting I called CVS cooperate office, spoke with a representative and actually put my phone on speaker so that she could hear the complaints of not getting much needed medications from other customers. I saw folded arms, frowned faces, sighs of disappointment after being told that yet again your medication is not ready. I counted 10 consumers walk away after being told wait times of 2 hours or more. I saw one staff member outside of the pharmacy and I attempted to ask her about my prescriptions, she cut me off, told me she was from another city and the pharmacy is WEEKS behind. What does any of that have to do with me inquiring about an ETA on my medication...absolutely nothing. Everyone there is a buck passer, and full of excuses; not reasons. If I could change my pharmacy I would, but unfortunately my insurance won't allow it."

"I filled prescriptions at this CVS Pharmacy for the first time on Monday 11/25/2019. The staff there is very efficient and quite polite. I mean it was on a MONDAY around 11am!!!! They weren't frantic or running around as I usually see pharmacy staff do. All staff were calm and steady, but getting the job done. My technician that took my scripts was extremely great, I got my prices for all my scripts within 10 minutes and was more than pleased to allow them to fill them. Cuddos to CVS!!! Great customer service!!"