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Steve Madden
500 Port of New Orleans Place, New Orleans, Louisiana, United States
About the Steve Madden
Steve Madden is a renowned shoe store located at 500 Port of New Orleans Place in New Orleans, Louisiana. With a wide selection of stylish and trendy footwear for men and women, Steve Madden offers the latest designs and high quality shoes to suit every taste and occasion. Whether you're looking for casual sneakers, elegant heels, or comfortable boots, Steve Madden has something for everyone. Visit our store to find the perfect pair of shoes to complete your outfit and elevate your style.
Photos of Steve Madden
500 Port of New Orleans Pl Space 263, New Orleans, LA 70130, United States
Opening hours of Steve Madden
Monday:
10:00 - 19:00
Tuesday:
10:00 - 19:00
Wednesday:
10:00 - 19:00
Thursday:
10:00 - 19:00
Friday:
10:00 - 19:00
Saturday:
10:00 - 19:00
Sunday:
10:00 - 18:00
Reviews of Steve Madden
"Upon entering none of the 3-4 girls greeted, I was in the shoe section for a good 10-25 minutes and no one bothered to ask if help was needed, but while others were going in after me they were all greeted and helped. Luckily the shoe I got was my size and just approached one of them and they got my size and quickly charged me didn’t bother to ask for my email or number when the person right after me was greeted with enthusiasm and was asked for her number and email. Just everything in the experience felt wrong."
"The customer service is horrible. They don’t abide by their closing time. I’ve been here twice and was told on both occasions that they are closed well before the time that’s on their door. I’ll be calling corporate, because that’s just ridiculous."
"I would leave zero stars if it was possible. My girlfriend and I were shopping, we were not greeted by any of the 3 employees on at the time. The employees were on their on their cellphones the whole time. When we were paying the employees rolled their eyes like this was an inconvenience to them. If this is the level of employees that you have then just get security and make it self-serve"
"While entering the store I wasn't greeted. I had to actually grab an employee to help me with a size of a heel, when I asked her certain questions she copped an attitude and told me I can go online and look. She wasn't knowledgeable of anything that I asked her. This is mostly why I shop online with Steve Madden all the time. Inside store associates always be cute but plenty of bad attitude."
"By far the worst customer service I've experienced at a retail store. There were 2 employees working at the time; a girl (Brittany) checking me out and another male manager. They didn't have one pair of shoes in store so I decided to order them and have them sent to my house. Brittany had no idea how to order for delivery, which is fine, but the manager was very unhelpful to her and she ended up just writing down my order on paper (which should have been a red flag to me but I wanted to give the process the benefit of the doubt). After 2 weeks, 4 phone calls to the store, and just as many promises that the order had been made, I have still received nothing. I'm still trying to get a refund for the shoes now but it has been a really disappointing and frustrating experience. I wouldn't suggest anyone to shop at this location."
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