NaturaLashes - Eyelash & Wax Bar
3651 18th Street, Metairie, Louisiana, United States
About the NaturaLashes - Eyelash & Wax Bar
NaturaLashes - Eyelash & Wax Bar is a luxurious beauty salon located in the heart of Metairie, Louisiana. Our skilled professionals specialize in eyelash extensions and waxing services, providing clients with stunning results that enhance their natural beauty. Whether you're looking to add volume to your lashes or achieve smooth, hair-free skin, our team is dedicated to delivering top-quality services in a relaxing and welcoming environment. Visit us at 3651 18th Street and experience the ultimate pampering experience at NaturaLashes - Eyelash & Wax Bar.
Photos of NaturaLashes - Eyelash & Wax Bar
3651 18th St, Metairie, LA 70002, United States
Opening hours of NaturaLashes - Eyelash & Wax Bar
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
08:00 - 17:00
Sunday:
Day off
Reviews of NaturaLashes - Eyelash & Wax Bar
"If I could give this place a -5. I would. DO NOT go to this business. I booked an appointment, confirmed it, drove all the way out to Metairie to take the appointment only to be told someone cancelled it without informing me and they refused to honor my original appointment. Then was politely told I would not be charged a cancellation fee even after I showed proof of confirming the original appointment. A waste of time and energy."
"I have been a loyal customer of Natural Lashes for 5 years, and a very generous tiper. I had a scheduled Appointment Saturday, April 1st with Lash Technician Theresa. Upon arrival another Technician who had done my lashes before informed me she will be my Lash Artist for today. I politely explained to her she must be mistaken my appointment was made over 3 weeks ago with Theresea whom I personally requested, because she knows exactly what preferred look I wanted. To make a long story short Emily called the Manger he rudely and unkindly said Theresa schedule was full for today and she will not be able to fit me in at all, and Emily Client will be arriving shortly, and she also will not be able to do my lashes and I should just leave. I have never felt so disrespected, and humiliated like that in my life. I feel Natural Lashes is very un- professional in handling business. Management should have called me ahead of time to let me know they had changed my Lash Technician so I, could have had the option to decide what I wanted to do, instead allowing me to show up Saturday, under the impression that my Appt. was confirmed with Theresa. I was so disappointed, hurt and appalled b/c I explained to them I was attending a Wedding and in desperate need of someone to do my lashes. Management disregarded all my requests and made no attempt to rectify the issue that could have been easily corrected. In my opinion it is so unethical for any business to just treat a Client/Customer so rudely without offering accommodating them some way. Natural Lashes ruined my whole day. I will not be going back there any more."
"I was recommended to go here but the lady that does my eyebrows. I called and informed them that I currently had extensions and was looking to get a refill done. I decided to go with a new stylist there because they were running a promotion. When I got there they told me it was a different price than what I was told over the phone. Instead of honoring the price I was quoted they were stern and refused to rectify the situation. I ended up leaving and not getting my lashes done. Completely wasted my PTO"
"Very unprofessional, I’ve been going to natral lashes for over 4 years and they cannot keep a good dependable stylist. The owner “Sheila” uses her staff to “text” her customers not call when it’s a problem that needs to be resolved. Also I have referred over 7 family members and friends and there’s no telling who they referred. Some have move on because Natral Lashes can not keep a consistent stylist. The owner text me today after me reaching out to her via phone. Below is what I received today from her receptionist “Maria” out of the blue. (This is the messages from Natural Lashes) Hey Ms Kash this is Maria over at Naturalashes. I am reaching out to let you know that unfortunately we are unable to reschedule you at this time due to our stylists not being comfortable seeing you. Thank you for understanding. Any questions feel free to reach out to Ms Sheila. After receiving the message I immediately called the salon. The receptionist said to call “Shelia” I called, no answer! I text Shelia she text me back saying “Hi Kash, what’s going on? After me asking her what the issue may be she never responded back until 3 hours way after business. I asked her numerous time to call because I do not conduct business over text. She still reach out by text. I say all this to say after the first stylist left I was referred to another stylist. After getting use to the stylist that resigned she really don’t have any good stylist. They all are new and still in learning process. Her response was no other stylist wanted to service me. And that’s only because I was never satisfied with the new stylist doing my lashes. They didn’t last long and will fall out within a few days. Shelia herself had to go behind her own stylist herself. I can say that because I experienced it a few times. I wasn’t satisfied with Shelia doing them myself because I saw no difference. Also if I put in an appointment for a two or three week refill it’s no availability because it’s No Stylist to service you. So that makes me have to wait 4 weeks out and pay extra. She never accommodate it!!! It’s not a customer issue because you dint have the staff. So anyone who’s looking please BEWARE!!!!!! It’s not what you think. Also the massage/lash bed is not covered with no protection. I made sure that my lash tech wipe and clean after each customer because when I went for service I brought a blanket to lay on. As far as I know they have lost over 7 customers. And some of the main reasoning is the lack of stylists and lack of professionalism. The two best stylists have moved on and I wish them the best."
"Nice and clean but two of my lash technicians left and I noticed the front desk when it came to rescheduling, didn’t bother to look into my file to notice that I came every two weeks that fall on a Saturday. Common sense is not common. Also prices have going up again."
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