Patterson Chrysler Dodge Jeep Ram 3435 East End Boulevard South, Marshall, TX 75672

"Horrible service on the service department side. Dropped my truck off at 10AM for a oil change and to check the rear diff(leaking). Never once received a phone call or txt message to say it was ready for pickup. I arrived at 5:30PM to see if it was ready and they were closed and locked up. Website says open until 6PM and they closed at 5(need to update website). They left my truck in the parking lot with no keys and unlocked. So now have to drive 20 minutes back home to get spare keys for my truck. Don’t waste your time here"

"Now You See It - Now You Don't Our Company bought a 2023 Dodge Charger from this place Patterson Chrysler Dodge Jeep Ram [AKA] PATTERSON AUTO GROUP in September 2023. I had never seen such Unprofessional people working in New Car sales in all of my 54 yrs. The Car was listed as having only 217 miles however after paying for it and having it delivered it had 1050 Miles when I called the saleswoman Tammy your "Automotive Butler" she then told me that her Manager had been driving the car! She said that she had approved free oil changes for 1 Year to make up for this. The paperwork had so many mistakes that We thought a kid did the contract. Bad Business ~ Stay Away!"

"Boyd and Randall were amazing! Yesterday I purchased my first brand new car and it was a bit nerve wracking being such a large purchase, but these guys made me feel zero pressure and worked with me to get the car I wanted at a fair price. I highly recommend anyone who is interest in a jeep (or any other car lines they carry) to come check this place out before you go anywhere else. You won’t be disappointed!"

"I do recommend the service department at all!!! I have a jeep that has been sitting there 6 months now! Took multiple times to figure out the problem, once apparently the issue was found they said they don’t secure me it would be fixed, then. I thought to myself am I even at the right place for the job!? So my warranty ask them for some maintenance reports and they didn’t even send all the reports which made the warranty now think my jeep never recieved maintenance (oil changes)!! After having all that issues resolved & finally got the job approved by the warranty and parts are finally in, now they don’t even seem to tell me what is now taking so long to get my jeep done, weeks after parts are in. Finally after 6 months I asked for a loaner vehicle for being time and I was denied! Never going back here for any type of maintenance."

"Just recently bought our 3rd car from Chris. We returned because the service is always excellent. We absolutely love our new Jeep Gladiator"