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Tesla Service Center
2801 Tchoupitoulas Street, New Orleans, Louisiana, United States
About the Tesla Service Center
The Tesla Service Center in New Orleans, Louisiana is dedicated to providing top-notch car repair services for Tesla vehicles. Located at 2801 Tchoupitoulas Street, this state-of-the-art facility offers expert technicians, genuine Tesla parts, and advanced diagnostic equipment to ensure your Tesla is running at its best. Whether you need routine maintenance or more complex repairs, you can trust the Tesla Service Center to deliver exceptional service and keep your Tesla performing at its peak.
Photos of Tesla Service Center
2801 Tchoupitoulas St, New Orleans, LA 70130, United States
Opening hours of Tesla Service Center
Monday:
09:00 - 17:00
Tuesday:
09:00 - 17:00
Wednesday:
09:00 - 17:00
Thursday:
09:00 - 17:00
Friday:
09:00 - 17:00
Saturday:
09:00 - 17:00
Sunday:
Day off
Reviews of Tesla Service Center
"Horrible. I can't even believe the experience I just had. I literally sent them the part number that was broken, told them exactly what I needed. They sent a quote and claimed it was in stock - quoting a different part number - and we had a back and forth with them claiming it would work. Then they tricked me into a "free camera upgrade" and later revealed that they did not have the part in stock, the other part would in fact not work, and the correct part wont be here for another 2.5 weeks. Basically lies so they could get paid for Tesla-paid work and not actually do the work that I needed done in the first place. The part btw is a shattered roof glass. Car is not usable for my purposes while I wait. And the service rep had the gall to call me and then put me on hold while she tried to figure out when the part would actually be in, never came back to the phone, then scheduled a new appointment online and sent a message in the app, presumably because she was scared or felt so foolish. But wait, there's more! The broke my front seat some how. Squeaking and grinding when it moves now and the entire seat is loose. It has literally never done that prior to this visit. There are literally pieces of broken plastic left under the seat I WILL NEVER EVER USE TESLA SERVICE CENTER AGAIN. I PREFER TO FIND A INDEPENDENT OR FIGURE OUT MYSELF than use this time wasting joke of a service center."
"I was traveling to New Orleans, Louisiana from Austin, Texas for Mardi Gras 2024. During my trip my vehicle started to have issues I was advised by Tesla customer service that the nearest location was this Tesla service center location in New Orleans, Louisiana. The Tesla staff at this location was very friendly and helpful in regards to updating me and resolving my issue with a 12 V battery being the initial result. Further more investigation at the service center and with the help of this Tesla service staff they were able to determine that it was due to a default in the high-voltage battery. From there the staff was able to assist me and getting a loaner vehicle as well as informing me on the process that will take place for service on the vehicle. They were able to correlate and gather more information in regards to dropping the vehicle off at my local Tesla service center for further service. This experience at this location was great as they were able to assist me in a time of need I would definitely recommend this location to anyone that is traveling or if you are a local here in town in need of service!"
"Genuinely one of the most poorly run service centers. I had appointment on Jan 2 at 8:30am and told the service would be complete by EOD. They told me at 2-3pm that it’d actually be a week because they had to wait for a part so wasted my entire day waiting around for it to be finished to be told it’d be another week. A week goes by, I’m told to ignore the estimated repair date in the app and not drive back to pick it up until they have let me know. Another week goes by, I have to message multiple times in the app to receive an update that again says they are waiting on a part. It has now been 25 days and I requested to speak to a supervisor via Tesla app and received a call saying it wouldn’t be ready today and they can’t give me a solid date that it will be (after that phone call, it has been pushed back again to Jan 31 which is 30 days from original drop off). I was told they would give me a call in an hour to update me because the technician was on a test drive. It has now over 2 hours and I have yet to receive a call which is on brand with how the entire fiasco has played out. They provided me a loaner on Jan 2 that is a beat up model 3 that had trash all in it. I’m now paying a car note and car insurance on a vehicle they have held for 25 days with no repair end in sight. I called again and I was sent to voicemail. This is outrageous and unsure how it is even legal to have this many smoke and mirrors to obtain my own vehicle in working conditions."
"I have had a few minor things fixed at the service center and they are top notch. The biggest repair done so far was a door ding that came out beautifully. I have a mobile service coming up for the rear hatch(MY). When I try and open the trunk sometimes it pops but gets caught on something and re secures. Was told it possibly is a faulty latch. I will update once it’s fixed. UPDATE Mobile appointment was canceled by the service center and scheduled to bring in to the shop. They found the issue and ordered the replacement part but I will have to go back for the repair. UPDATE Dropped off MY for repair and was given a loaner. Repair completed within a few days and everything works perfectly."
"I created a service appointment for my car to address issues that were under warranty. Being my first time I sent two messages via the app to inquire about how long my car would be there and if loaners were provided. No response. The day of arrival, I brought my work with me expecting a long wait with few options. Upon arrival I was told that there are loaners available for repairs lasting longer than a day. Mine would be ready that day so no loaner, but $100 in an Uber voucher would be given so that I could go elsewhere and not have to wait. Being from the northshore, this wouldn’t work for me as $100 wouldn’t cover my trip home and back and I really didn’t find waiting somewhere else to be more appealing than the dealership. So at 9am, I settled in with laptop and my work. Seven hours later my car was ready. The windshield wasn’t replaced as I was told a follow up appointment was needed and my seat wasn’t addressed as I was told that the dealership failed to provide additional documentation required for that issue since it was a “costly” repair. Additionally upon leaving I discovered a rattle I reported was not fixed and actually worse. Seven hours, three repairs not done and no heads up prior to my appointment that I would need additional documentation for one of the repairs. I’m very disappointed in Tesla service and if asked I would say strongly consider my experience before buying. Tesla markets itself as upscale/luxury, but my experience with the service center was anything but that. Compared to my prior vehicle (Mercedes) service experience, Tesla has a long way to go. They can and should do better for their customers."
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