Uptown Auto Specialist 501 River Road, Jefferson, LA 70121

"Do not bring your Audi here. The con is that they charge you $240 to plug in the diagnostic tool. The rest is just guess work. They have no appreciation for the mechanics or issues common to these vehicles. The price almost seems reasonable until the issue comes back every 45 days. Quote: $1600. Actual cost of repair: $10.33."

"Great team at Uptown Auto and who knew they are so close to uptown? They have helped keep my old car going and I am sold by their efficient service, solid front office support and convenient location. No parking hassles at Uptown Auto!"

"I’m satisfied with my experience here. I took my used but new to us SUV here for a pre-purchase inspection. I grew up in my family’s auto shop and do majority of my own repairs/maintenance, but they were able to point out some things that I wouldn’t have noticed at all with the body and drivetrain. They also pointed out some things I wouldn’t have thought to even look at. For instance the rear struts were mismatched. One was OEM the other was aftermarket. They should be replaced in pairs. Would you just replace one tennis shoe if it had a hole in it? That’s not anything I would’ve caught or thought to look at until there were noticeable handling issues. They also pointed out failing/noisy pump. Realistically all minor problems. I took their report back to the dealer and asked them to make it right by replacing the rear struts with a matching pair, and to replace the failing pump. They acknowledged the problems, agreed with the findings, but refused to replace the pump and told me replacing one strut meets their service standards. If these are the dealer’s service standards, I don’t want any car that has been on their lot. They lost a $50k+ sale over literally a couple hundred dollars in parts that I could’ve replaced in my driveway in less than an hour. So thanks to Paul and Uptown Auto Specialist for pointing these things out and helping me dodge a bullet by getting to see how bad this dealership’s service standards are. I’ve read other reviews about Paul being rude, I found that to be not the case. He’s blunt, short, and straight to the point. Again, growing up in auto shops most mechanics I’ve been around are just that. It can be easily mistaken for being rude if you’re not used to people being blunt with you. As far as price. I knew what the price was before getting there, if I thought it was unfair I wouldn’t have gone. If I buy another used car, which it looks like I’ll have to, I won’t hesitate bringing it back here for another inspection. Hundreds of dollars now can save you thousands down the line."

"Once again Paul had to fix my rig and he KILLED it! Hands down, this is the best shop in the NOLA area. Tell ‘em the Skull Jeep guy recommended you! If I have another kid, and god help me if I do, I’m naming him, Paul. If it’s a girl, Amanda! Bring your ride here!!"

"What started out as being dissapointed by the service I received, has turned into me having to pay out of pocket for another shop to review the work they did after having my car break down in a grocery store parking lot. The utter lack of accountability shown from the people who run this shop, from their disorganization leading the work to take an additional 2 days, botching the actual job I paid them $1500 to do, to flat out lying to me about justifying their insane pricing, is so egregious, that I feel it necessary to add my real, honest review to the sea of 1 star reviews for Uptown Auto. If only to warn other customers to maybe research some other shops, or at least get a second opinion before committing to having this shop service your vehicle. I won't go in to the long, drawn out, story of my experience, but the bottom line is that I would not recommend taking your car here if you want good communication, quality work, or fair and honest pricing. I'm now convinced that most auto shops are bad, but the people who work here won't hesitate to lie directly to your face and rip you off."