Dollar Car Rental

"Classic bait and switch. Booked a car and 5 minutes later they claimed not to have the car. Tried to raise rate by 33% without even telling me. Be careful. Better yet, avoid hertz and Dollar and use another vendor"

"NEVER EVER PREBOOK WITH THIS COMPANY!!! If I could rate less than a 1 star I would. I booked a car several months in advance. Try to pick it up car it would be 2 or more hrs before one would be available. Cancelled and will never see that $170 again. Customer service is HORRIBLE!!!! WORST EXPERIENCE OF MY LIFE!"

"Staff are very nice deposit always comes back in about 24 hours of return. Been using Dollar every week for 4 months now and love it… just make sure they have a vehicle before making a purchase with ANY rental period."

"Booked a rental online, used a debit card to make the payment. I get to the rental place to pick up the car and have to have a credit card, they refuse debit cards, and it was too late to change ANYTHING on file. The booking company and the rental company were both unable to make a simple change to allow me to get the rental. Now I will not be able to get my rental. In addition, the customer service rep told me I would not be refunded and that I “should have read the fine print, terms and conditions.” Absolutely horrible service, completely unwilling to help, will never recommend or use them again."

"1 star only because I can't rate zero stars. First, my car isn't ready when I arrive to pick it up. Rep tells me she doesn't know when it will be ready because they're still cleaning it up. I asked if she could get an estimate and was told "they're gonna tell me 5 minutes and to not bother them". Ok. Then she tells me that the $466 charged to my card wasn't showing up in her system. When I asked her if there was anyone else who might know how to find it, she told me she knows what she's doing and it isn't there. Then she cancels my reservation because I yelled at her. So I call Dollar, Inc. on 6/26 to cancel my reservation. No problem, I'm told. 7-10 days to process your refund. It's 7/14, no refund after being told by 3 different people on 3 different days that it was now cancelled, but was never done. Today's girl tells me that it's been waiting since 7/3 and no manager has signed off on it yet. Lies. Incompetence. Withholding my refund. Next to Cox Communications, the worst company I've ever done business with."